The girl that made the appointment for 1/5 told me the replacement part was available. I wasted all my time that day because I left my car and 4 hours later I was told to come back the following day because the part would come until then. Mr Marquez was very professional.
1/7/2022
Katelyn A. VERIFIED CUSTOMER
Michael Barr was very helpful.
1/7/2022
Luis M. VERIFIED CUSTOMER
Job well done, and the customer service was great. Thank you.
1/7/2022
Juana M. VERIFIED CUSTOMER
Excellent service
1/7/2022
David A. VERIFIED CUSTOMER
My appoitment was a 8:00 am and I was attended at 8:45, I suggest to improve the wait time.
Thank you
1/7/2022
Irene Z. VERIFIED CUSTOMER
It was my first time coming to Norm Reeves and I was very impressed and glad that I was greeted by a woman service rep.Julie is exceptional and professional, super nice and explained everything. I will definitely return to have my service completed and only schedule with Julie.
Thanks!
1/7/2022
Latosha W. VERIFIED CUSTOMER
He was very attentive and informative. Displayed great customer service.
1/7/2022
Yamile T. VERIFIED CUSTOMER
Everything was very good
1/7/2022
Karen S. VERIFIED CUSTOMER
The A1 service was completed within the time frame I was given. I’m sure like every other business these days they were short staffed due to COVID19. I was very impressed to see all the workers were wearing masks.
1/7/2022
Troy S. VERIFIED CUSTOMER
Michael Vasquez has been my advisor for years, that is one of the reasons I keep buying Hondas.
1/7/2022
Erin G. VERIFIED CUSTOMER
Best customer service experience. Highly recommend.
1/7/2022
David B. VERIFIED CUSTOMER
No pressure. Explained what needed to be done and I was able to make an informed decision.
1/7/2022
Clements C. VERIFIED CUSTOMER
very professional and helpful. top notch service
1/6/2022
Nicholas O. VERIFIED CUSTOMER
I received the receipt with information stating that full synthetic oil at 0w 20 oil was replaced instead of conventional 5w20 which my 2008 element always took. Joseph was nice enough to confirm with the tech that it was the conventional oil. I really hope that is what was used in my vehicle. If there is any problems in the future I will surely bring it back for any repairs that your tech caused to my vehicle by using the wrong oil. I have the receipt to prove it too. I can’t believe a tech would mess the wording up on the receipt. I was also charged for a full synthetic oil change. But joseph was nice enough to refund me $10 which I believe was not enough of a refund. I was disappointed and hope nothing goes wrong with my engine in the near future.
1/6/2022
Richard G. VERIFIED CUSTOMER
Yes, job well done and the knowledge was great!!
Thank you Steve Mendoza!!
1/6/2022
Kaneshia W. VERIFIED CUSTOMER
Mr Vargas was exceptional. He got me in and out and was so polite and professional. He is my new service adviser. Thanks alot Joseph.
1/6/2022
Jacqueline P. VERIFIED CUSTOMER
Didn’t get help what do ever . I was sent to another location in where they were unaware of why exactly I was sent over by Honda . Very disappointed with the service .
1/6/2022
Florante T. VERIFIED CUSTOMER
He is very helpful and easy to deal with. He is friendly and easy to deal with. I’m happy to recommend him to some people and and friends.
1/6/2022
Patricia L. VERIFIED CUSTOMER
Manny is the best????????
1/6/2022
Maria M. VERIFIED CUSTOMER
Excelente service and was able to help me keep it under my budget