Bonita in Service took care of me. He was the greatest; very professional and proficient and I always ask for him. Very excellent service rep. Thank you
1/23/2021
David B. VERIFIED CUSTOMER
Benito is fabulous. He has been my service advisor many times over the years (my Odyssey is now over 14 years old). He is always very clear in explaining what services may be needed, discussing options, and his follow-up with me is always timely and detailed. He does a great job and is a pleasure to work with every time. A+++.
1/23/2021
John E. VERIFIED CUSTOMER
Lilia provided excellent service-friendly demeanor, very knowledgeable, and explained the service my car required in a thorough manner.
1/23/2021
Patricia F. VERIFIED CUSTOMER
Service filled my tires to 32 psi when they are clearly labeled 50 psi. I didn't want to second guess the mechanic. But driving home was sloppy with squishy tires and I realized they were wrong. I am returning tomorrow so this can be rectified. Driving on low tires can damage them and I will be very upset if this occurs due to honda service error.
1/23/2021
Sean W. VERIFIED CUSTOMER
Very thorough and communicative. Keep it up!
1/23/2021
Meg P. VERIFIED CUSTOMER
Benito is the best! I won’t take my car for oil changes and inspections to anyone else.
1/22/2021
Debra W. VERIFIED CUSTOMER
I am always pleased when Benito is assigned to my car. He is consistently professional and pleasant to work with.
1/22/2021
Mauricio L. VERIFIED CUSTOMER
Hello Anthony Ortiz
We wanted to share our experience at your place.
We are sending this email to you to let you know that we are extremely satisfied with Yvette (I hope we spell it right) she has been an extraordinary help to us. She was extremely courteous and understanding our situation. She was extremely compassionate very nice to me.
We had a problem with the battery that it was not even a year old this battery is been giving us a lot of trouble we’ve been trying to charge it but never holds a charge. We like the service “non-contact” it was extremely speedy she tested the battery and found out it was not working properly so she replace it on the spot she was very professional. Even carry the battery to our Volvo car.
The technician Daniel was also surprised that the battery was not working properly he suspected it was faulty from the beginning. We are very impressed with your service and your employees. We will be recommending this location to our friends that have a lot of Honda cars. Thank you again Yvette for your health even incredible help to us.
Mauricio
1/22/2021
Don H. VERIFIED CUSTOMER
Excellent, very knowledgeable and accommodating.
1/22/2021
Becky I. VERIFIED CUSTOMER
First I want to say Lilly was very nice and so professional. She does a great job. The reason I'm not satisfied is because 2 days after my oil change, transmission service and "inspection" I started having problems. My car has been driving fine. I service my car regularly and drive less than 10k a year. I never got a warning light or any indication something wasn't right until I brought it in for service. This is my 3rd Honda but the only one I've had longer than 3 yrs because I usually lease. I don't believe I will get another Honda. I have been looking at Pilots but now I'm concerned that after 50k miles things go wrong. ???????????
1/22/2021
Justin R. VERIFIED CUSTOMER
Jacob was Awesome!! He was really nice! And took care of my car for an oil change really quick. I used to have a Mazda and would spend hours at their place to get my Mazda fixed. Honda is so much better I’m happy I bought a Honda.
1/22/2021
Michael S. VERIFIED CUSTOMER
Wonderful service as always!
1/22/2021
Brett F. VERIFIED CUSTOMER
Ivette is always fantastic!! Very friendly and efficient! She should be managing the service area!! No ****!???????? Thank you guys!
1/22/2021
Emily C. VERIFIED CUSTOMER
One major complaint is that one of my driver side rear lug nuts was completely loose after receiving service at Norm Reeves HB. Luckily I was able to take it to a third party service and have them fix that for free. I am disappointed that each time I come to Honda I do not feel truly appreciated as a customer, rather as a sucker to be squeezed out of as much money as I can be. Services Viviana tried to offer like “tire balancing” are free at other locations and she wanted to charge me an additional $45 for that “service.” I do think your customer service representatives can help us consumers by sharing coupons. I found a $35 coupon on my own time and Viviana seemed annoyed I had shown it to her. Lastly, I don’t appreciate Norm Reeves HB calling me after I paid $300+ on service for my car asking me if I want sell my vehicle because they are interested in older Honda’s//if I want a new car. I felt disrespected after paying a large sum of money on my current vehicle. It once again validated that Honda only cares about my money.
1/21/2021
Patricia I. VERIFIED CUSTOMER
Absolutely grateful for Lilia Cielo’s promptness, thorough understanding & explanations and understanding!
1/21/2021
Mary M. VERIFIED CUSTOMER
Thank you for your great service today!
1/21/2021
Ha N. VERIFIED CUSTOMER
Thanks
1/21/2021
Brandon V. VERIFIED CUSTOMER
Benito is an outstanding person!!!
He’s the best!!!