She is very informative and takes her time to explain in detail everything being done with each service. I didn’t feel pressured/ rushed or forced to add on services or pay for something that is not necessary. She was very sweet and honest which I love in a customer service person. I know it’s not her fault because you guys seemed short handed but I had to wait 30 mins in my vehicle to get checked in which he me waiting at the dealer for a total of 2 hrs. I wish the wait time would be decreased. That is on of the reasons I dislike bringing my car in, because of the long wait.
1/31/2021
Sara G. VERIFIED CUSTOMER
Jacob saw that we were waiting for our appointment and he came out right away to help us. Thank you!
1/30/2021
Morgan T. VERIFIED CUSTOMER
I always get good service from this location, that's why I always go back when my car needs any maintenance done. Everyone I encounter is always professional.
1/30/2021
Terri K. VERIFIED CUSTOMER
Very disappointed, not will tech service but rep svc. I was mislead to believe there would be no cost incurred. I was only asked to sign the service agreement. I was not told there would be a cost incurred to plug 1 tire, and took an hour to complete. Was not made aware, by the Svc Rep, there would be a cost until vehicle was complete. Vehicle had the original manufacture tires and should be covered under the warranty. Regardless, the cost incurred must be communicated and agreed upon prior to any work order. It's bad business to assume or place blame on the customer, unacceptable business practice. Unfortunate for your dealership to represent Huntington Beach as a community when taking advantage to its neighbors during a pandemic of disproportionate circumstances. So unless a service manager is will you take a moment from they're busy day it behaves you too respond. I/my neighbors will not be doing business with you in the future.
1/30/2021
Clave D. VERIFIED CUSTOMER
Timely service. Discount offered. Great communication.
1/30/2021
Eileen P. VERIFIED CUSTOMER
Very pleased with the service provided by John and the service team. Service was prompt and John explained the work that was performed. I was also impressed with the cleanliness and sanitizing of the customer waiting area.
1/30/2021
Barbara I. VERIFIED CUSTOMER
Benito was able to get my air conditioner serviced under warranty. In my opinion, this was a warranty issue but without Benito’s help, I might have had to pay the entire bill myself.
1/30/2021
Montrice L. VERIFIED CUSTOMER
It was a wonderful experience as always! He was very helpful and made sure all of my needs were meant!
1/30/2021
Trevor R. VERIFIED CUSTOMER
Benito was very nice and did a great job.
1/29/2021
Kin M. VERIFIED CUSTOMER
Ivette Rodriguez have very helpful and keep me updated with repair of car and your company should be proud of have someone like her on your team????
1/29/2021
Andrew S. VERIFIED CUSTOMER
Lilia provided excellent service.
Thank you!
1/29/2021
David S. VERIFIED CUSTOMER
Excellent service with pleasant and accommodating staff
1/29/2021
Andy W. VERIFIED CUSTOMER
Your service advisor Mr. Jacob Wu is a very trustworthy young man. He is not only has a very professional acknowledgement of my vehicle and also has very patient attitude to let me know what’s going on, I know my vehicle is in a good hand.
Andy
1/29/2021
Rolando R. VERIFIED CUSTOMER
Viviana Saenz has excellent in customer service and I’m very satisfied with her handling my vehicle. I’m definitely going back to Norm Reeves in Huntington Beach to have my car serviced and will look for her
1/28/2021
James B. VERIFIED CUSTOMER
Benito was great.....I was pressed for time and he came thru......thanks,Jim
1/28/2021
Isaiah A. VERIFIED CUSTOMER
David I think his name was really helpful helping me. I don’t take the time to leave a review like ever so his services was more than extraordinary.
1/28/2021
Gregory B. VERIFIED CUSTOMER
Viviana is awesome!
1/28/2021
Gary G. VERIFIED CUSTOMER
Have been bringing our cars to Norm Reeves since 1998 and are completely satisfied. Benito has always been very professional.
1/28/2021
Vito R. VERIFIED CUSTOMER
She was great. Very helpful and knowledgeable. Great service.