Norm Reeves Honda Huntington Beach Auto Repair Service

Fast service

Yvette provided outstanding customer service. She is very thorough and seems to really care about the customer. The work was done in a very timely manner. Everything went smooth.

John is very polite, friendly and knowledgeable.

Always the best service

Benito was very kind helpful and friendly. Great service

She is awesome! She goes above and beyond making sure she stays in contact, keeping me updated, making me feel like I am a priority even though I know she’s very busy, and I feel very confident the job will get done right when she is there too take care of my car! She’s great! Thanks!

Benito is an amazing advisor

John has always gone out of his way to take great Care and always address my concerns!!

Excellent service.

Benito is the best! We bring all the family cars to him and he always gets the job done perfect and quick.

Ivette was very professional, knowledgeable and helpful, I brought a book to read cause I thought I’d be waiting a few hours. I didn’t even finish the first chapter before the car was ready. I was more than pleasantly surprised. Thanks, Tim Morrisse

Jason is always so helpful in getting our vehicle in for service and letting us know if any other issues need service. We call and ask for him specifically because he does such a good job! Thanks, Debra and Charles

Excellent service with a smile !!

great

In addition to the other services performed, I want to mention that after leaving with the new batter (EGM for 2018 Odyssey Elite), everything was working better immediately. The Auto Idle Stop worked great, and I didnt’ have ANY issues restarting my vehicle. I encourage your service folks to explore why the old battery tested as being good….it clearly was not. My background is in design engineering, and there is no question that the performance of that battery (the originial), had degraded WAY beyond the point where it could provide proper functionality. And, as I had mentioned to you a couple of times, there is ZERO information provided about the battery level, charging, status, etc., not even in the maintenance menu, and in my opinion this is a glaring deficiency by the Honda engineering/marketing team. My wife drives a 2017 Audi A6 Elite with similar auto idle stop features to my Odyssey, and Audi provides an “always on” icon for the battery to give at least some indication whether the car has been driven enough to keep the battery charged. Also, as I mentioned, only in the first year or so of owning the 2018 Ody did I ever see a warning message about the need to start the engine after using accessories on battery (mostly the radio) while parked with the engine off. In the last several months, as the battery continued to worsen, even to the point where I almost was not able to restart the engine, that message was not shown on my dashboard…which makes no sense at all. Anyway, the new battery meets all of my expectations…and it removes a big worry about being stranded with a dead battery.

Thank you. Our service advisor, Viviana is very helpful.

Car ready exactly when he said it would be.

As always Viviana was very courteous and helpful. As attribute to the dealership.

Jason ung did an excellent job A+

Viviana works harder than any service person J have dealt with and she is a pleasure to work with.