Norm Reeves Honda Huntington Beach Auto Repair Service

Very courteous and professional

I called a month ago about a missing piece on my windshield. It and the four clips for it weren’t in stock, so they ordered it for me. When the parts came in, I made an appt to have it installed. When I showed up, I waited 20 to be helped, despite having an appt, and was told my car should be done within three hours. Three hours later, I miss a call from Honda, saying they have an update. I call back, but don’t get anyone to answer, so I left a message. This happened two more times thought out the day. They called and left a message about an update. I called back and got the voicemail Finally, I get a call at 4pm and am able to answer. Turns out that the shop doesn’t do the work. How did the person who ordered the parts and the service dept not know this?! I wasted an entire day without a car, for nothing. To top it all off, they could have just left that information on my voicemail, rather than calling with an update. Plus, the service desk wasn’t leaving their direct line or extension, so I kept having to call the main service line, which is never picked up. When I picked up my car, I informed the sales managers about my experience. They promised a follow up from the service department. It’s been two days and I haven’t heard anything. Definitely won’t be back.

Honda services was really fast in completing the task and very hospitable when we stay with them

Thank you!

I appreciate that they took care of my car after I got a flat tire. They were prompt at getting it fixed and covered. Thank you!

Took car in for B1 service. Upon personal inspection realized tires were not rotated even though paperwork says they were. This is standard for every service, how could it be forgotten? Makes me wonder if everything else on the checklist was actually checked? Or were we the check boxes just checked off. Hesitant to bring it back for service again.

John was very efficient, kind. And very knowledgeable.

Viviana went out of her way to be so kind and helpful to me. I was extremely happy with the service I received.

I was so impressed with John Le’s professionalism and the assistance he gave me. I was at work and was not able to be at the dealership in person. He took care of everything and I really appreciate the help. He was patient and understanding and got the job completed sooner than I had expected. This was my first experience at the dealership and John left an impression that I will not forget. The experience overall far exceeded my expectations.

I am contacting honda corporate I don't agree with the warranty application and price of battery

Viviana was attentive and knowledgeable. The service was completed sooner than expected and she notified me right away.

Viviana, explains all options well.

Benito is the main reason I’ve been servicing both of our cars at Norm Reeves. He understands customer service, is honest and always takes great care of us. I want you to know how well he represents your organization!

John is an outstanding employee- he has great communication skills and he is very genuine. He is why I have been going to your dealership for years.

Thank you for your continued great service!

He said my car will be ready in two hours they had it ready in less time called me right away

Job done before promise time. I like it :-)

Benito is the best!

John Le was excellent helping me on Sat Oct 23, 2021.

Good customer service