He is an excellent service advisor, extremely knowledgeable and helpful.
1/1/2022
Paul P. VERIFIED CUSTOMER
John is very pleasant
1/1/2022
Judy G. VERIFIED CUSTOMER
Jacob provided superior customer service! He was professional, polite, engaging, resourceful, explained with detail, and responsive to every question and comment I had! He went above and beyond my expectations! After 43 years of being in the financial industry and managing customer service teams, Norm Reeves is fortunate to have an employee like Jacob! Can honestly say, haven’t received service like this in years!
1/1/2022
Adrian R. VERIFIED CUSTOMER
Everything was really good
My car is like new again
1/1/2022
Dulce Z. VERIFIED CUSTOMER
Service was great, service was done in a timely manner, and easy process.
1/1/2022
Roberto A. VERIFIED CUSTOMER
Great service
1/1/2022
Melissa M. VERIFIED CUSTOMER
I would prefer her to be my service manager because she actually cares, keeps me informed. She is not apathetic or condescending which is what I see in the others. I have been correct twice that my tire had a nail, yet twice was told that the pressure alert was simply due to weather ( like we have extreme weather here). I have been driving longer than most of them have been alive.
1/1/2022
Jane L. VERIFIED CUSTOMER
Jacob was friendly and professional. My car was in and out as promised.
1/1/2022
Tony S. VERIFIED CUSTOMER
Benito did an excellent job of explaining the issues with my van (which has over 200,000 miles) and prioritized the needs- which I really appreciated.
12/31/2021
Mary G. VERIFIED CUSTOMER
Bonito really takes care of us. We appreciate it.
12/31/2021
Dimitri M. VERIFIED CUSTOMER
Jason Ung is One of the best service advisors Very helpful A man of integrity And understanding. I really appreciate the help he gave me today with my daughter’s Car. Thank you.
12/31/2021
Walter F. VERIFIED CUSTOMER
She was very helpful. I am a very specific and detailed person when making decisions and she was beyond amazing. She had accurate information and assisted me with making the best decision for myself as an individual.
12/31/2021
Mark G. VERIFIED CUSTOMER
Jacob worked my job to make ensure I was aware of needed repairs along with the additional costs for same.
12/31/2021
Devra B. VERIFIED CUSTOMER
Easy, happy for the quick check in and out and Jason did a great job keeping me informed...thank you!
12/31/2021
Paul B. VERIFIED CUSTOMER
John was very good and professional
12/31/2021
Devyani P. VERIFIED CUSTOMER
Really it was very good experience
12/30/2021
Glenn /. VERIFIED CUSTOMER
Viviana had and uses very fine people skills. She is knowledgeable and enthusiastic in answering questions about service and vehicle features. I thought I had read all of the features in the radio section of the owner’s manual, but I missed the references the 3 tiny icons at the top of the display and it has bugged me since the day I noticed them. She knew what 2 were and found the third one in the manual for me. I really appreciate her help and want her to know it.
12/30/2021
Susan T. VERIFIED CUSTOMER
We have been going to this location for many years & have purchased 5 or 6 cars there. Benito is our favorite service provider.