Richard I lol good care of me. He made my visit very easy. I trust them with my car.
1/17/2023
Jeff C. VERIFIED CUSTOMER
Benito did an outstanding job, thank you
1/17/2023
Chi T. VERIFIED CUSTOMER
I didn’t have appointment but Benito was quickly arranging for my car to get maintenance done. Even though I had to wait 2 hrs but I understood why. After all, I was happy with the service I received
1/17/2023
Susan H. VERIFIED CUSTOMER
I asked for the complimentary exterior car wash but when I picked up the vehicle the car was not cleaned
1/17/2023
Evelyn C. VERIFIED CUSTOMER
Excellent service advisor, Benito Torres, and service technicians.
1/17/2023
Cem K. VERIFIED CUSTOMER
Ivette was very helpful with the oil change process, gave me a great deal and got it done within half hour of the scheduled appointment. Thank you so much for going above and beyond to make me a happy customer.
Thanks,
Cem
1/17/2023
Brian A. VERIFIED CUSTOMER
Gerardo Molina is a great service specialist, very knowledgeable and custom service oriented.
1/17/2023
Steven R. VERIFIED CUSTOMER
Richard was friendly and answered all questions
1/17/2023
Ganapathy Subramanian. VERIFIED CUSTOMER
Richard gave excellent service
1/17/2023
Eugene C. VERIFIED CUSTOMER
Took a little bit of diving into manuals and paperwork. But the managers and the team were able to come up with a well decision on how much it will cost to repair my car. But thanks Honda
1/17/2023
Gail C. VERIFIED CUSTOMER
It’s better than before but there’s still wind noise coming from the window. Next step is a body shop to possibly realign the door. After about $500 to fix this problem I don’t have any more money to spend. Viviana is great though.
1/16/2023
Doug B. VERIFIED CUSTOMER
Tony went above & beyond to help us with our vehicle! We are from out of state and had traveled to CA for a death in our family. Our 2021 Honda Pilot decided to start acting up at 1pm on Friday afternoon. Saturday morning we were scheduled to leave CA at 6am to make our 1,000+ mile drive home. Tony quickly got us into the shop , and our vehicle fixed in record time. I ???? trusted my Pilot to get us home safely.
His compassion and level of customer service went above and beyond my highest expectations. I haven’t experienced this level of service in a very long time. In fact I believe this is the best customer service I have experienced in my entire life!
If I ever decide to buy another Honda, I think it’s worth the 1,000 mile drive to Huntington Beach!
Thank you Tony!! You’re amazing!! ??????????
1/16/2023
Trisha G. VERIFIED CUSTOMER
I was told the wait time would be 1-1.5 hours so I chose to stay on site and wait for my vehicle to be serviced (oil change). After almost 2 hours I approached the counter to inquire about how much longer and I was told there were still 6 cars ahead of mine waiting for an oil change and that it would be an additional 2 hours!! This was unacceptable. If I had been told it would take 4 hours or more from the beginning I would have gone home and not waited on-site. I also called ahead and had an appointment. Unfortunately for the 6 cars ahead of me they moved my vehicle up in the line since I complained. The total time was 3 hours that I was at Honda, but I was told it would be 1 hour.
1/16/2023
Nhu Quinh. VERIFIED CUSTOMER
Tony has been a great help. He set everything up so that it was a breeze to get services here. I was even offered a rental car because the car needed to stay overnight. Everyone from greeters to manager is always smiling as well. They made the entire experience so pleasant. Thank you!
1/15/2023
Mike S. VERIFIED CUSTOMER
Great service manager and excellent mechanic. Will not go anywhere else to have my car worked on. The Torres brothers are the best ????????
Mike S
1/15/2023
Lydia B. VERIFIED CUSTOMER
Excellent customer service.
1/15/2023
Jennifer O. VERIFIED CUSTOMER
Ivette was so helpful! I just bought a new phone and it wasn’t connecting to my car, she took time to help me connect it. She was very kind and went over everything with me. Thank you again, Ivette!
1/15/2023
Kang K. VERIFIED CUSTOMER
I purchased an extended warranty and it expired 2 days ago. Your company has done nothing for me. I will not be purchasing a Honda and I will not be using your services anymore.
1/15/2023
Sheila G. VERIFIED CUSTOMER
I scheduled for a water pump and drive belt service a week ago. The drive belt wasn’t in stock and i was billed $20 for the part. Geraldo stated the part was more expensive but it was a way for the location to bill me the cost of someone on their team to drive to the Norm Reeves in Cerritos who did have the kit.