Norm Reeves Honda Huntington Beach Auto Repair Service

Ivette is an asset to your Honda Service Team. She is knowledgeable, fast, polite, and a solution finder.

Excelent servise and good recommendations.

Incredibly personable, helpful and all around would love to return for his service.

Benito Torres has helped me on several occasions when I have taken my vehicle in to get serviced. He has always been super professional, helpful, pleasant, friendly, and has exceptional customer service skills. When I took my vehicle today it was no different. He is definitely an asset to your company.

Gerardo was very helpful and polite. Thank you so much!

I had a major service on 3/18/23. I noticed after that my ac wasn’t working as it should. Benito took personal responsibility for this and I came in and there was something not attached. He got this fixed in less than 10 minutes. Benito had always been a great trusted service advisor! He is honest and has great integrity! Norm Reeves you are very lucky to have him in your employ!!! Janice C

I brought my car in at 8:45 in the morning for a scheduled service to have new tires put on. I was told it would take a couple of hours. I did not receive any communication from Richard until over 4 hours later. He sent me a confusing text saying they were backed up that day but my car should be ready by the end of the day. I immediately called the service desk and Richard answered. I told him I was very confused and that I needed my car back by 4pm because I was hosting friends at my home at 4:30 and I also could not leave my car over night because I had plans the following day. He told me he thought the service tech working on my car had gone to lunch but he would try and find him and then call me back. Over an hour passed and I heard nothing. I then texted him and asked what vegas going on with my car. I waited again and then he finally responded with another confusing text, saying he went to look for the service text but couldn't find him and my car only had three tires and there was an issue with one of them but a new tire should arrive by 3pm and my car would then be ready by 4pm, was that fine. I was so confused, because the tires had been ordered the weekend before and I did not understand how a new tire could be ordered that day and arrive by the afternoon. I texted him back to please call me. Nothing. I then called the service desk and no one answered. I waited another 30 or so minutes and called again and left a message. Finally Ri hard called me back. Again, he was completely unclear in relaying me information. He basically said something was wrong with one of the tires and they were waiting on a new one to be delivered but it didn't look like it would arrive by 4pm to fit with my schedule so I could just come pick my car up with the old tires back on. So basically, he had known either before the day of my appointment or early in the day that one of my tires was not there. Instead of letting me know the day before of first thing in the morning so I could reschedule my appointment, I was allowed to bring my car in. It was a complet and utter waste of my day made yen times worse by Richard's horrible communication skills and failure to keep track of what's happening with customers vehicles. I will not be returning with my car. I'd rather make the drive to Tustin Acura. Despite the distance, they're prompt with service and call with regular updates.

Awed see one! Benito Torres has been our customer service rep for many years. He really cares about his customers as well as much knowledge about servicing vehicles at Honda. It is because of him we’re still at this location!

I used to live in Huntington Beach. I live in Alhambra. My wife tried the Honda in Alhambra. I felt they were unscrupulous. I trust Norm Reeves in Huntington Beach and I recommend them. My wife and I have always had a positive experience.

John Le is excellent representative of Honda Dealership in the way he handles his work. John works hard in make sure his customers needs for their car are taken care. I Thank you John for the excellent service that you have given me for the last 5 years. John is always smiling and happy to help his customers.

Very satisfied with her service

Viviana was very helpful all the way from the call to make the appointment through the whole experience! She was professional and polite. I will definitely be back because of the service she provided.

As a returning customer, John Le has always been professional and makes sure I am comfortable and informed about the process of my repairs. I appreciate his commitment.

Always comfortable working with Tony Lagos and the Norm Reeves service department!

Gerardo was polite and kind. He answered all of my questions and he listened and understood the issue that brought me into Service. He told me how long the wait would be and arranged for me to be dropped off and then picked up when my car was done. He communicated clearly all of the details of my service. He was a joy!

I appreciated the time Tony gave me when I asked questions on the features that I have not used n my car. He also let me know when my car was ready, i.e., he took the time to look for me.

Service work great, but forgot promised car wash.

Benito is the best!

Very satisfied and happy with your work and Richard was great ???? and I am thank you ????

Good job, well done. Also good communication. The TECHNICIANS WERE QUICK TO RESPOND . All around a good experience in service!