My battery was replaced on 12/28/2023 at your facility. I tried restarting my vehicle on 01/02/2024 for the first time after the battery replacement, and it didn’t have any battery power to crank the engine, it only made a clicking sound. I called Honda and they told me that my starter should be bad. I went to try to jump start my vehicle when I learned the battery clamp (female part) is larger than the battery pole on the positive node. The battery was not compatible with my vehicle! The mechanic knew this, because the connection was very loose and could not have been tightened. I am a handicapped person and it was a big effort for me to come back for the correction of the error by your mechanic. The eork should have been inspected before delivery to customer!
1/4/2024
Judith B. VERIFIED CUSTOMER
Excellent service!
1/4/2024
Susan S. VERIFIED CUSTOMER
EXCELLENT CUSTOMER SERVICE!!!
1/4/2024
Maria D. VERIFIED CUSTOMER
Thank you so much Tony, who helped me all the way from the start to the finish on my HRV problem. More power! Great service!
1/4/2024
Bojesse G. VERIFIED CUSTOMER
Yvette and Clay were great as always. Thank you :)
1/4/2024
Nance C. VERIFIED CUSTOMER
Alex was great … very professional and knowledgeable employee. Happy with the repairs.
1/4/2024
Ihab H. VERIFIED CUSTOMER
Knowledgeable staff
1/4/2024
Brent I. VERIFIED CUSTOMER
Alexander knew I was in a hurry and because all I needed was a battery replacement, he got me out and running in less than half an hour, a stellar meeting the customer’s needs that will ensure my loyalty to NRHonds.
1/4/2024
Wesley H. VERIFIED CUSTOMER
John was very helpful and courteous. Pleasure meeting him.
1/4/2024
Paul M. VERIFIED CUSTOMER
Benito was great.
1/4/2024
Ellen L. VERIFIED CUSTOMER
Benito is Faboulos , professional , honest and very caring.
1/4/2024
Drew E. VERIFIED CUSTOMER
Great customer service, very professional
1/4/2024
Thomson L. VERIFIED CUSTOMER
Tony has done an excellent job
1/4/2024
Barbara H. VERIFIED CUSTOMER
Benito has always taken good care of my Honda services . I trust him
1/4/2024
Douglas H. VERIFIED CUSTOMER
John was extremely helpful and accommodating. He is a valuable resource for Honda and he represents the brand well.
1/4/2024
Betty M. VERIFIED CUSTOMER
Very efficient and courteous
1/3/2024
Carlos L. VERIFIED CUSTOMER
Alex Hernandez has shown that he is a leader, and knows his business as far as the Honda products. I will continue to to be a customer of Norm Reeves Honda because of people like him.
Carlos L
1/3/2024
Clara P. VERIFIED CUSTOMER
Great service and good store
1/3/2024
Deven D. VERIFIED CUSTOMER
Clayton was very helpful and communicated clearly while helping with the car servicing