Despite some Mfr Quality Control & defective parts in my brand new 2025 Honda Civic Sport, Norm Reeves Services Team of Director Catherine Schlueter, Yvette Rodriguez and Tech John had more than made up for my disappointment at Honda unfortunate few reliability issues through their above and beyond customer services toward me. Ms Yvette Rodriguez via our recent interactions had displayed her professionalism and a genuine care for her customers as myself being one them.
3/15/2025
Maria L. VERIFIED CUSTOMER
Ella fue muy amable, y tuvo la cortesia de hablarme en Spanish thank you so much
3/15/2025
Charlotte B. VERIFIED CUSTOMER
Ivette Rodriguez clearly explained what services were needed,why and answered all questions.
3/15/2025
Melissa S. VERIFIED CUSTOMER
John was very professional and helpful.
3/14/2025
Ryan B. VERIFIED CUSTOMER
Completed the work and less time than expected.
3/14/2025
Joseph G. VERIFIED CUSTOMER
Benito is personable and welcomed me with a smile. He is knowledgeable And professional. He explained everything to me and told me about upcoming maintenance for the car. I appreciated that as it gives me an opportunity to save for this work in advance.
3/14/2025
Maria D. VERIFIED CUSTOMER
Very good experience thankyou
3/14/2025
Patty P. VERIFIED CUSTOMER
Benito was very nice!
3/14/2025
Linda/ Joe. VERIFIED CUSTOMER
Kevin was very helpful and empathetic about my husband being ill. The car was given extra special time, and was delivered earlier than expected. Always a pleasure to work with Norm Reeves Honda for all of our cars. Thanks again!
3/14/2025
Jannel H. VERIFIED CUSTOMER
Viviana was patient and thorough in explaining the services needed based on the dash codes and assisting with additional questions.
3/14/2025
Richard M. VERIFIED CUSTOMER
I have been going to Norm Reeves - Huntington Beach since 2010. Benito and the other service technicians have always treated me and my cars with excellent service and care.
3/14/2025
Peter W. VERIFIED CUSTOMER
Edward was courteous, engaged and helpful.
3/14/2025
Melanie B. VERIFIED CUSTOMER
Edward was very efficient and helpful. Hey was great to work with
3/14/2025
Kenneth C. VERIFIED CUSTOMER
Yvette was probably the best service rep I’ve had at Norm Reeves since 2003. Soon after buying my Accord I found two plastic parts that were just lying under the seats. She remembered to write it up and the mechanic knew what they were and re-fastened them. She forgot one thing but when I mentioned it she got the mechanics to temporarily fix a splash guard and then she wrote me an estimate for parts and labor. Presto, she was right on it. She’s a keeper and maybe a candidate for advancement. Of course I don’t know her like you do. But she may keep me coming there after warranty. Thanks.
3/14/2025
Yolanda J. VERIFIED CUSTOMER
Thank you Benito Torres for providing me with excellent service on my 2021 Accord. You and Javier Torres have taken care of my Hondas for the past 20+years. The reason our family live the Honda products!????
3/14/2025
Audrey D. VERIFIED CUSTOMER
I like Tony. He's very pleasant.
3/14/2025
Steven H. VERIFIED CUSTOMER
Kevin was great. Thank you
3/14/2025
Ryosuke T. VERIFIED CUSTOMER
Ms. Rodriguez helped me with great service from start to finish. The team at Norms completed everything, meeting expectations set. Clear explanations, very efficient. Thank you!
3/14/2025
Mitchell R. VERIFIED CUSTOMER
Really good dude. Would come back for his service.
3/14/2025
Christopher A. VERIFIED CUSTOMER
Kevin was a pleasure to work with. His communication skills were outstanding and I very much appreciated his willingness to accommodate various requests throughout the process. Five stars.