Norm Reeves Honda Huntington Beach Auto Repair Service

Great service from start to finish. Clayton was very professional and courteous. The waiting room was very cleaned and organized. A+ Thanks.

Tony has been our service adviser several times and he’s always been very friendly, thorough and professional. We’re very pleased with the level of service Tony has provided and would highly recommend him.

Excellent service. Really appreciate Benito's attention to detail. Very happy with this dealership.????

Incredibly kind and helpful.

Benito as always has been a joy to work with. Thank you!

Parts and service department staff were very accommodating and helpful.

Tony and John provided a great service I highly recommended

Mr Tony Lagos did a good job helping me fix my car issue. Attentive and didn’t try to sell me something I didn’t need.

Benito was excellent. His attention to detail and customer service has always been top tier. I appreciate him very much. It makes my experience more pleasurable and I am happy with my vehicle.

John Le always provides GREAT CUSTOMER SERVICE WHEN I BRING IN MY CAR FOR SERVICE.

Thank you for your efficient job !!

Edward is an excellent advisor with kind respectful approach, probably the best at this dealer.

Viviana is excellent service writer. She is courteous and honest

Benito is the best.

Thank you for such great service. Thank you Benito Torres.

Ivette is personal, professional. Knowledgeable & very helpful . She takes time to explain what the service involved . She also took time to ask the shuttle to bring me home & back when the work was completed

Sales and service people are great when I got my car back, there was sand and dirt on the drivers sideat, and greasy finger marks on the chrome piece by the hood. I know its not a Mercedez, but they cod be a little more careful. Neve had this happen before. I will still come back. Have bought 5 cars from this dealership, you're still the best!!!

Jason provided friendly and efficient service, as always. I'm so glad you have had him in the service department for as long as I've owned my Honda.

2 out of 5 stars for service advisor Alex Almanzar. Based on this experience alone, I wouldn’t recommend to friends/family nor would I want to return. 1 star taken off for lack of promptness/efficiency. An oil change with an appointment shouldn’t take almost 2hrs! Definitely not the advertised “express service” & an unacceptable wait time for that service. I noticed my car was ready within about an hour (like previous times in the past), but Alex was on the phone. I asked another rep to help me but she only took me to Alex’s desk & I still had to wait for him to complete his phone call. Do these reps work on commission? That rep wasn’t busy so I didn’t understand why she couldn’t be more helpful. Another star taken off for not making me feel like a valued customer. At check-in, I had to wait at the table for Alex to help me, but he went elsewhere & had me wait for him even when I had an appointment. Worse, at checkout, I had to wait for Alex again to complete his first phone call. But while he was helping me checkout (printing out service paperwork), he took another phone call in front of me & had me sit & wait for him again to help that person while he hadn’t completed my checkout. He needs improvements in multitasking, time management, & dealing with customers. Finally, the last star taken off for inaccuracy in administrative work. I had an appointment, but my paperwork showed I had no appointment. Worse, I paid with cash & somehow after closing hours, got a text message from Alex telling me to pay online in full again. Not the customer service experience I’ve come to expect from Norm Reeves.

Clayton was very personable and thorough. He kept us informed throughout the process.