Sam was absolutely great he explained everything and was up front and honest with me and I appreciated that
6/12/2024
Alisha B. VERIFIED CUSTOMER
I went to the Honda at 11:15 pm and had a good experience. I went back to work and then called for information about paint. I returned at 5:30 pm to pick up the paint that I ordered. I asked a man about the air pressure in my tires. I also mentioned a slight shaking when I use the brakes. The man at the store typed some notes about the issue possibly being warped brakes, but I'm not sure what to do next. Can you guide how to address the shaking when I brake? He just dropped the ball and I left with no suggestion about shaking or checking on brakes or making an appt. Thank you.
6/12/2024
Daniela O. VERIFIED CUSTOMER
Loved the communication that Mr.Waddell had, he sent and email letting me know what needed to be fixed. I emailed back what I wanted to be done and when the car was ready for pick up the service had been completed.
6/11/2024
Latrice W. VERIFIED CUSTOMER
Thank you for your service ????????
6/11/2024
Jeffrey K. VERIFIED CUSTOMER
I had a battery go bad. He made sure I got the appropriate refund. The only thing I ask is if a customer calls and there may potentially be a battery issue even shortly after it was replaced, you should acknowledge and tell the customer if the battery did go bad, you will waive the diagnosis fee. Thank you.
6/11/2024
James L. VERIFIED CUSTOMER
Joe always does a complete job
6/11/2024
Raymond P. VERIFIED CUSTOMER
You’re welcome. I’ve always had a good experience when dealing with Joe. He’s always been very helpful and attentive to my needs and always ready to keep me advised what services my car my need.
6/11/2024
Brenda S. VERIFIED CUSTOMER
Joe has exceptional customer service!
6/9/2024
Deana D. VERIFIED CUSTOMER
Joe was friendly and informative.
6/8/2024
Brian S. VERIFIED CUSTOMER
Sam always takes excellent care of me
6/8/2024
Kay B. VERIFIED CUSTOMER
Everyone was helpful and the cost of the repair was reasonable.
6/8/2024
Amrut P. VERIFIED CUSTOMER
Sam gave me good advise on vehicle current issues and needs for future maintenance to run vehicle smoothly.
6/7/2024
Mark S. VERIFIED CUSTOMER
Joe was helpful as always
6/7/2024
Hans B. VERIFIED CUSTOMER
I’ll be looking for it. Thanks.
6/7/2024
Robert T. VERIFIED CUSTOMER
Joe always does a great job!
6/6/2024
Janice S. VERIFIED CUSTOMER
You always make sure my vehicle is in top operating condition?
6/6/2024
Mike R. VERIFIED CUSTOMER
I really like Honda of Kenosha and plan to stay with them
6/6/2024
Abdul Wahid. VERIFIED CUSTOMER
Paid $190 for diagnostic and waited over 3.5 hrs - problem did not resolve and car was given back
I then took the car to Midas and it took them 15 min to diagnose the issue and resolve - Midas did not charge me a single penny
Very disappointed
HK should refund the diagnostic cost paid - bottom line, money charged and issue not resolved
6/6/2024
Ashley H. VERIFIED CUSTOMER
The car was not to the best standard with the auto butler service and there was a stain on my back seat that wasn’t there when I dropped it off. Windows not wiped properly. Disappointing.