Representative said likely the car would be ready by 10 or maybe noon. In any case he would phone to keep me updated. When I had not heard back by 12:30, I phoned and got shunted to VM box for service department. Phone again, once again, the VM box. Finally heard via text about 2:30. Apologized. I authorized wiper blade replacement. Arrived at 4:30, wiper blades were not replaced. Now have to make annother appointment just for that. Service department should always have a live person who can tell you status of your car.
3/26/2024
Kenneth B. VERIFIED CUSTOMER
Amazing Service with Adrian!
3/25/2024
Maheswaran V. VERIFIED CUSTOMER
Adian patiently answered my questions and ensured I had a great experience getting my vehicle serviced
3/25/2024
Wen Yue. VERIFIED CUSTOMER
Good ???? service.
3/25/2024
Deepa R. VERIFIED CUSTOMER
Dianna was professional & explained everything clearly.
3/25/2024
Ronnie J. VERIFIED CUSTOMER
Dianna was super helpful and made sure my car was ready on time. I appreciate her cheerful attitude and attention to detail.
3/25/2024
Arvid K. VERIFIED CUSTOMER
She was accurate and very polite. Really appreciated her quality of service.
3/24/2024
Simon B. VERIFIED CUSTOMER
Excellent and timely service.
3/24/2024
Arvinder S. VERIFIED CUSTOMER
I was more than satisfied with the service. All the service advisors that I interacted with were phenomenal . Adrian was great. On the lockup of my vehicle, I infected with Brian, who was super awesome. You have a wonderful team of advisors. They are all great. I will always come back to your dealership for any work. ????????
3/23/2024
Hai B. VERIFIED CUSTOMER
Firstly, I am very satisfied with my service advisor Jacquelyn Olivares. I just want to file formal complaint about Honda's manufacture issue and believe the repair should be covered by Honda's manufacture warranty. This is regarding the My Odyssey van got water leakage issue at back trunk due to Honda's manufacture error. Your service technician stated on my repair invoice#253700 page#1 :"Checked techline and found multiple techs finding similar concerns with customers vehicle having water puddles, or water leakage in tailgate area, confirm that lots of the water is soaked into the rear carpet. Multiple techs stated that they found water to leak through on bottom of vehicle due to manufacture error of sealing vehicle body".
Since it's clearly a "manufacture error", it's reasonable to ask Honda to cover the repair cost, not out of pocket by myself.
Also my 2019 Odyssey only has 29642 mileage on it,it's reasonable to cover the body seal issue within the warranty.
Could you help forward my concern with the management team and contact me at ****-****-xxxx or email to
Your help is highly appreciated!
Hai B
3/23/2024
Jeffery P. VERIFIED CUSTOMER
One of the issues was not resolved. I will need to come back next week
3/23/2024
George S. VERIFIED CUSTOMER
Service excellent.
3/23/2024
Judy D. VERIFIED CUSTOMER
Adrian was excellent! I look forward to working with him again. He was friendly, knowledgeable, and professional. I had to do some follow-up work with my car and he clearly explained the process to me. He is the best Service Advisor I have had at Larry Hopkins.
3/22/2024
Mike C. VERIFIED CUSTOMER
Jacquelyn explained all the urgent and recommended services for the vehicle and helped us understand them so we can prioritize the most critical services over the coming months. She was very professional and understood we did not want to pay for all the recommended work right now.
3/22/2024
Anirudh R. VERIFIED CUSTOMER
Great customer service by Diana
3/22/2024
Karen L. VERIFIED CUSTOMER
Fast service, knowledgeable and friendly. I appreciate the care that was taken to make sure my car was fixed and all my concerns were addressed. Thank you!
3/22/2024
Army G. VERIFIED CUSTOMER
Good job
3/21/2024
Marlene M. VERIFIED CUSTOMER
Adrian was very careful and explained all the details in a very professional way.