Hampton Toyota Auto Repair Service

Stephan is my goto person! On time, explained process, notified me when finished less than 1 hour!

Thanks

Love the service. Very professional, courteous and friendly service. Waiting room comfortable.

$150.00 for them too look at your vehicle, when I told them what was the ISSUE, then the initial inspection was not accurate, I had to call back to have the seals done on both sides. Then about 2 days after the repair began, then I was called to be informed that they will need to order ADDITIONAL PARTS. The very initial inspection ($150) a thorough job should have determined the true extent of parts needed.

Thanks very much

Leslie is great. She is helpful in answering questions about servicing my car.

I received good service. Was very satisfied! Cynthia B

Very professional thank you

As usual Leslie Whitteker was very helpful and super nice

The work was done well and in a timely manner.

Very nice and easy to deal with.

Love the service!!

Great customer service. Thank you!

As always, Leslie delivers exceptional service!

Great job very satisfied

Fixed my issue with no problems. Fido’s to the service department ????????

During my last service appointment, I scheduled front brakes replacement based on the service tech recommendation at my previous service appointment. However, the service tech at the last appointment indication that brake pads retained 6mm & did not require replacement. At this scheduled service appointment, I reported inconsistent braking as I pressed the brakes. 1 was charged $150 to identify the problem. The tech reported that the from rotors were warped and required to be replaced. This is after less than 1000 miles since last appointment and/or assessment & cost me an additional $450. That’s a red flag for me! In addition, the primary reason I was asked to return around the 1000 mile mark was to re-evaluate a leaking rear main seal. I originally purchased my first 2013 Land Cruiser from Hampton, and experienced very good service throughout my ownership, which influenced my decision to purchase my 2018 Land Cruiser. However, the Hampton service manager indicated that since I’m beyond the drive train warranty, they are not responsible and/or required to replace the rear main seal. However, the immaculate condition of my 2018 Land Cruiser considered, and all scheduled services were performed by Hampton service department, I’m led to believe that the rear main seal was very likely leaking well before the 72,000 mile mark; i.e., it was simply not reported. I have several friends who own & have driven as much as 375,000 miles & never experienced a leaking rear main seal. As a result, I clearly attribute the seal failure to a faulty seal/gasket installation or seal material failure. And, I vehemently encourage Toyota management to do the right thing, and hold the company accountable to replace the rear main seal at no charge. Respectfully, Bob Dartez 2018 Land Cruiser JTMCY7AJ6J4068660

Low tire pressure light came on. The team checked all my tires and topped them off .

Trent was super friendly and welcoming. He kept me informed of what was happening and what to expect. The waiting room was comfortable with an area for me to do some work. Overall it was a very nice. experience.

Great service