I had an awesome experience with Mr. Steven. He got my Toyota 4 Runner in and out in no time. He did everything to accommodate us. Awesome job.
7/28/2019
Bill S. VERIFIED CUSTOMER
$370 for a car key is hard on a old timer like me thanks for being so pleasant throughout the appointment
7/27/2019
Aaron C. VERIFIED CUSTOMER
Brought my vehicle to Hampton because of the Blue Tooth and the GPS has stopped working, instead of them fixing this problem they replaced the radio which had been working fine. I was charged a $100.00 deductible for a radio that was working fine. I’ve been taking this vehicle to Hampton for the past seven years and this is the first time I’ve been dissatisfied. I spent three hours in Hampton’s beautiful waiting room, and Steven Hollier could not tell me why my Blue Tooth and GPS was not fixed or when will it be fix. I need my Blue Tooth and GPS to start working again
7/27/2019
Leanne M. VERIFIED CUSTOMER
Good service
7/27/2019
Rozina A. VERIFIED CUSTOMER
The person helping me was very courteous and super quick.
7/27/2019
Marianne Penny. VERIFIED CUSTOMER
Very helpful and nice
7/27/2019
Chelsea B. VERIFIED CUSTOMER
I was not satisfied with the length of time it took. My vehicle sat for a while with out being worked on. I had to come out of pocket $140.00 extra worth of rental because of the length of time.
I was also dissatisfied with how the mats in my car were cleaned. The mats were extremely moldy due to flood water and when it gets hot in the car, the mats smell awful.
I was also dissatisfied with the trouble for my battery. My car is only 2 1/2 years old and there was trouble with my battery due to my sitting in the shop.
I was satisfied with the carpet being replaced, but not the mats being being cleaned, I feel this is a safety hazard for me and my family.
7/27/2019
Pamela A. VERIFIED CUSTOMER
Efficient
Courteous
Timely fashion
7/27/2019
Anh T. VERIFIED CUSTOMER
She is really nice. Keep up the good work and positive attitude.
7/26/2019
Missy P. VERIFIED CUSTOMER
I’m always very satisfied with the service there!
Yesterday, they went above and beyond. One of the men working there, O’neal I think was his name, overheard me asking about a body shop because I had a scuff on my car. After they recommended a couple of places, He asked if I He could try and get it out himself. He went outside and worked on it for 10 minutes and got it almost out. That is service.
We’ve been so pleased with our Toyota and with the service there at Hampton that we are looking very hard to find another Toyota for my husband. This was my first time as a Toyota owner (my sequoia is a 2016) and we have been so pleased!!
Thank you for always having excellent customer service. It has been a pleasurable experience every time I come to Hampton!
Missy P
7/26/2019
Richard L. VERIFIED CUSTOMER
Whom ever did the service on my car completely changed my seat. I am a short girl so I expected them to push it back but they lowered it all the way down and laid it back. I have no idea why this was necessary but it will take me a while to get it back to the place I had it before and comfortable for me. They also changed the radio to rap music and did not put it back on the station I previously had it. This is the first time in about 5 years, working with Hampton? That I’ve had this problem.
7/26/2019
Natasha F. VERIFIED CUSTOMER
Completely satisfied how Scott handled my situation and the ride back to Hampton was very pleasant. The driver and laughed the whole time????
7/26/2019
Shane B. VERIFIED CUSTOMER
I was very unsatisfied with the car wash service still have dirt on truck Windows are dirty underneath the fender Wells word dirty just a very poor job everywhere
7/26/2019
Jason B. VERIFIED CUSTOMER
I was welcomed with a smile and a helping hand. Mr. Steven was very nice and gave me high quality service in helping me in fixing my truck. I will definitely call for Mr. Steven if my truck needs further service.
7/26/2019
Leah S. VERIFIED CUSTOMER
Well done and very professional. Always satisfied.
7/26/2019
Melody M. VERIFIED CUSTOMER
We came in to get the back seat cover on the passenger side replaced. The first time the wrong part was ordered. After talking to a a manger and Scott they got the correct part ordered. They called me 2 weeks later when it came in. We set a time and date for them to come and pick up the car to get fixed. They came to my house got the car and fixed it and dropped it back off.
Thank you
7/26/2019
Dana L. VERIFIED CUSTOMER
Very professional and nice service dept
7/26/2019
Annette G. VERIFIED CUSTOMER
I'm satisfied with my service yesterday
7/25/2019
Dyan Credure. VERIFIED CUSTOMER
I brought in my vehicle for the airbag recall. The airbag light and the seat belt lights were both on. The recall issue was taken care of, but when I got in to leave, the airbag and seatbelts lights were still on. No one was there to explain that issue and I had to go back to the service dept to find my service writer who then explained it was a separate issue. She should have handled this when I took possession of the vehicle.