Hampton Toyota Auto Repair Service

AC in my truck isn’t cooking right. Dealership claims they couldn’t duplicate the problem. As soon as my wife got in my truck to leave she called me and said it wasn’t working right. I tried calling the service dept around 515 and nobody answered. Very disappointed that the dealership claims that couldn’t find any issue and the problem wasn’t resolved, but that’s becoming the norm with Hampton

I stood outside my truck for about 5 mins!!! No one greeted me or stated I will be right with you but two men were assisting one other lady!!! I won’t be visiting this location again!!!

It was fine but I called him back with a guestion after I left the dealership and I never got a call back

Very helpful and very kind thanks so much

As usual service was good and quick, but got discouraged when I asked if they were done changing the oil also with the tire rotation. This is when the service manager informed me that they didn’t change the oil but every 10,000 miles on my vehicle.When I purchased my 2019 Tundra 4x4, the service manager told me that the 4x4’s got oil changes every five thousand miles and scheduled my first service date. I’ve been bringing it every 5000 miles, today was my 15,000 mile service and just got notified of this matter concerning something about the serial number of the vehicles is how they distinguish the oil changes in the 4x4’s, so my oil didn’t get changed but every 10,000 miles. I’m not that mad about the situation because I know that with the synthetic oil it doesn’t have to be changed as often which is good on my part. The idea is if something were to have gone wrong with my truck due to the oil, I’d probably been arguing with someone for no reason because I wasn’t informed of this matter which I don’t like being left in the cold when I spend this much money on a vehicle. I like the dealer ship to be honest with me from the date of my purchase. Thanks again for the great service and I’ll be back for my next service visit

My bonet they messed up whicle changing wipers

We were very happy with our service today!

Was very satisfied

Great Service as usual!! Absolutely satisfied with my Toyota Tacoma!!

Service is the best of the best. Extremely friendly and helpful !!!

Steven did an amazing job taking care of my car!!! He is very professional, polite and he gets the job done! He went above and beyond! I just say I will be a Hampton girl from now on!!!! My entire experience has been amazing from my purchase to the service department. I haven’t met one unprofessional person! Everyone is friendly and I feel at home!!! Thanks again Steven!

Byron Matherne did an excellent job.

Everything went well. Thanks

My car was even washed! What a treat

Steven Hollier was exceptional. He was very knowledgeable and efficient. Awesome service again! —T. Clark

Fast and courteous service

Parts department ordered my parts put under wrong name and address. Was told they were in and scheduled app for 3:00 pm 6/3/2020. Brought vehicle in waited an hr just to be told the parts,department ordered the wrong color handle and beszel and didn't check. color. SO SCOTT ORDERED ANOTHER ,WAITING TO RECEIVE AND RESCHEDULE INSTALLATION. I'm still trying to figure out why it took service a hour to realize it was,wrong color .while waiting parts department refunded the ticket reciept on wrong Tina R

Thank you for your service

Byron was awesome ! U guys or lucky to have him as part of ur team! Extremly professional guy . Very nice guy easy to talk to , i got the feeling he cared about me and wanted to help solve my issues !

Excellent service as always!