Quick service. Told me what issues my car has and this gives me time to prepare in the future.
10/18/2022
Lana S. VERIFIED CUSTOMER
Yes, thanks
10/18/2022
Venable C. VERIFIED CUSTOMER
Was given someone else's vehicle. If i would have not called 4 days later to see what someone else's belongings were doing in my vehicle was than i was informed it was not vehicle. This is not suppose to happen.
10/17/2022
Paul C. VERIFIED CUSTOMER
I dropped my vehicle off at 7 AM when the service department opened. I needed it to be there for a half a day eight hours after I drop the vehicle off I called to find out if it was ready and left a message I did not receive a call back I called back again an hour later and had to get someone to go check to see if my vehicle was ready. My customer service person did not call me until 18 minutes before the service department closed to let me know my vehicle is ready there is no reason she could’ve called me long before then even if it was not ready to let me know
10/16/2022
Kimberly P. VERIFIED CUSTOMER
As soon as I walked in I was greeted by the lady at the service desk and she helped me figure out who my advisor was. Her energy was lively and vibrant. My advisor was extremely personable and engaging. He was nice as well. Overall my customer service experience was exceptional.
10/16/2022
Terry W. VERIFIED CUSTOMER
Steven was very professional.. great job
10/15/2022
Laura L. VERIFIED CUSTOMER
Leslie was very courteous. I noticed how busy y’all were that day but Leslie was not even flustered. She was calm and got me taken care of.
10/15/2022
Roslyn R. VERIFIED CUSTOMER
Yes
10/15/2022
Bruce C. VERIFIED CUSTOMER
Great service as always, and the shuttle service was a lifesaver today! Mr. Steve is great! My car looks and runs great! Thanks again!
10/15/2022
David S. VERIFIED CUSTOMER
As always, Steven was very friendly, courteous, and professional.
10/15/2022
Carleen R. VERIFIED CUSTOMER
Stephen
10/15/2022
Christina G. VERIFIED CUSTOMER
When I scheduled the appointment I was told it would take 45 minutes. I sat there for 3 hours today. 3 HOURD FOR UPDATES?? WTF
10/15/2022
Alicia G. VERIFIED CUSTOMER
Sorry, didn’t mean to select no, my advisor- Steven Hollier was wonderful. It was the technician that serviced my car that I was very unsatisfied not only that but he failed to correctly inspect my car having me believe everything was in the green when in fact one of my tires is at 3/32. However the Service Manager took my car and inspected it himself. He will handle the situation
10/15/2022
Ronald A. VERIFIED CUSTOMER
Communication could have been better. My car was there for almost two weeks and I kept playing phone tag. Questions I had weren’t really answered until I had already decided to take my vehicle somewhere to get repaired because days were going by without being able to talk about a solution.
10/15/2022
Lucita R. VERIFIED CUSTOMER
Steven C Nelams is very polite and goes the extra distance for the customers.
10/14/2022
Susan J. VERIFIED CUSTOMER
I was very satisfied with my service advisor .Great personally professional and very helpful.
10/14/2022
Masoud Y. VERIFIED CUSTOMER
Excellent service
10/14/2022
Vanessa V. VERIFIED CUSTOMER
Steven did a PHENOMENAL job in taking care of my vehicle. Extremely satisfied with the the way he explained everything about the issue with the vehicle
Look forward to my next experience with Steven and his good natured Service which he provided. Being myself, coming from the customer service side of business. I know he will take care of me and my Toyota vehicle.
Excellent and Outstanding job Steven!!