I had an unfortunate experience with this dealership over the course of the last two months. From the beginning, communication was virtually nonexistent on the part of my service advisor. Calls were not returned and lack of communication between staff at the dealership resulted in me without a vehicle longer than necessary. I run a landscaping business, and my livelihood depends on me being mobile. The fact that I could have had my truck sooner than I did and did not get it, because of a lack of effort and inter-departmental communication, is unacceptable. I expressed multiple times that I needed a better line of communication throughout this process, and my advisor failed to provide that. While Ms. Whitaker was always very pleasant when we did eventually get to speak, I was overall not impressed with the utter lack of customer service that was provided. I thank you for completing the services on my vehicle, and I hope that staff may understand that their lack of communication and effort to provide their customers who are spending a great deal of money at your dealership have caused me a lot of unnecessary stress, especially these past couple weeks.
11/4/2022
Juan C. VERIFIED CUSTOMER
Excellent service from Ms Leslie
11/4/2022
Jean S. VERIFIED CUSTOMER
I did not receive a maintenance sticker on my dash windshield. Thank you.
11/4/2022
Virginia B. VERIFIED CUSTOMER
Steven, our service advisor was exceptional
11/4/2022
Sandy R. VERIFIED CUSTOMER
It would have been exceptional if they had run my dirty car thru the car wash. My oil change & brake pads over &400. It was very egood but would have been exceptional if they had run it thru the car wash!! Thank you!!
11/4/2022
Delores H. VERIFIED CUSTOMER
Very satisfied! Thank You!
11/4/2022
Nii T. VERIFIED CUSTOMER
The wait time was too long for me. I waited for more than 2 hours.
11/3/2022
Scot C. VERIFIED CUSTOMER
Normally it is but todsy i had to wsit 5 hours for anmoil change and possible setup for water pump work. It took an hour to find out if water pump was under wattanty. It was not. Then another hour to check out. I got ther at 8 am and didn't leave until 12:15.
I do not know the whole story. Hampton has always treated me exceptionally. Today was an off day. Leslie, Slick, and everyone there are excellent at their job. I will always come there to buy and serivce my cars
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11/3/2022
Deborah H. VERIFIED CUSTOMER
Mr. Steven Nelams is the kindest person I’ve met this far at a service department. He truly deserves a raise and I do not say that lightly. He makes you feel so welcome and treats you as if he’s known you for years. He provides exceptional customer service and represents Toyota well! Thank you Mr. Steven!
11/3/2022
Nancy A. VERIFIED CUSTOMER
Great Guy
11/3/2022
Trai T. VERIFIED CUSTOMER
Very good
11/3/2022
Valerie P. VERIFIED CUSTOMER
My car was supposed to take about 45 minutes so I was waiting and was told they’d come get me when done. Well 1 hour and a half later I went to the desk to see if complete. It had been complete about 15 minutes before as I sat waiting. I had errands to run and don’t need to sit there longer than I need to. All they did was rotate my tires…. Well I was not too satisfied. Scheduling needs to run on time… I realize that sometimes service takes longer but they knew what I needed to have done. This is not the first time this has happened to me. Please be more respectful of your customers time.
11/3/2022
Chester M. VERIFIED CUSTOMER
Great service as usual
11/2/2022
John H. VERIFIED CUSTOMER
Carice was very helpful in getting our car back to us as soon as possible we appreciate the fact that she went out of her way to get the parts that were needed! I would say that we have been loyal customers of Hampton TOYOTA and will remain so! CH
11/2/2022
Shawn T. VERIFIED CUSTOMER
Leslie deserves a raise, excellent!!!!
11/2/2022
Betty C. VERIFIED CUSTOMER
He’s great. He’s been so nice he’s the one I call for everytime I need anything for my car. He feels like a friend
11/1/2022
Carleen D. VERIFIED CUSTOMER
Fantastic service!
11/1/2022
Deanna C. VERIFIED CUSTOMER
Y’all did a great job on the inside and outside of car she look like the day I bought her. Thanks again appreciate you guys.
10/30/2022
Saul H. VERIFIED CUSTOMER
Carice was awesome. She answered all of my questions and got me out quickly.
10/30/2022
Tina C. VERIFIED CUSTOMER
Carice was awesome, very friendly accommodating and professional.