It usually takes no more than 1 hr to do an oil change. After an hour and a half. I went to my service rep who was outside in another car. I went to an older person who was the only other person working. He found my ticket sitting on her desk. There is no telling how long it had been sitting there. I didn't like her attitude. She seemed overwhelmed and unconcerned. Customer service has definitely declined since the pandemic. I was very dissatisfied.
11/13/2022
Jose R. VERIFIED CUSTOMER
No
11/12/2022
Samuel B. VERIFIED CUSTOMER
On Thursday was told everything checked out good on vehicle check but when I went to leave I noticed one lug nut was missing. I inquired and they said it stripped so they left it off. They did not have a replacement so we made a 7AM appointment Friday to replace it. Arrived Friday at 7, was told 2 hours to replace lug nut and do coolant flush. Was going to also do transmission fluid and rear end fluid change but was told 4 hours total, so only did coolant and lug nut. After 4 hours vehicle work still not started. I was told it was due to a scheduling conflict. I had them skip coolant flush so I could leave, as I planned for 2 hours total stay. Took 5 hours total to replace lug nut. I won’t be coming back to Hampton for service.
11/12/2022
Mary F. VERIFIED CUSTOMER
Cost was surprisingly less than I expected and greatly welcomed.
11/12/2022
Savoy C. VERIFIED CUSTOMER
The attendants were very professional and friendly. Excellent experience!
11/12/2022
Carrie B. VERIFIED CUSTOMER
Mr. Steven was very patient with me knowing about the bad experience I had at courville Toyota. He was nice enough to answer a question I had after I left your dealership. I hope he will help me again next time I need service. Thanks.
11/12/2022
Jordan M. VERIFIED CUSTOMER
My service provider entered the wrong information for my oil change under the claim that it was my error. My oil change today was marked as my 20.000 oil change when I was only coming in for an oil change at just under 10.000 milles. If I hadn’t been sending all my service papers to my father, the error wouldn’t have been noticed. Unfortunately, we had to go through Toyota to get the problem fixed as there was nothing she could do about it. I wish this was avoided and something offered as compensation of some sorts.
11/12/2022
Eugene S. VERIFIED CUSTOMER
The wait wasn’t bad service good
People nice
Ok visit no complaints
11/12/2022
Emma D. VERIFIED CUSTOMER
I really like Brent Sutherland he is a great service person.
11/12/2022
**** D. VERIFIED CUSTOMER
It took too long
11/12/2022
Angelo B. VERIFIED CUSTOMER
Thanks it was a great experience with Blake and the drivers that dropped me off and picked me up were great. Thanks for a great experience.
11/12/2022
Jenny C. VERIFIED CUSTOMER
I am being told continuously that the noise coming from my car is normal!!! I have just been told that the brakes were changed but yet I come home to the same sound. I have owned a Highlander previous to this one and did not have this sound. I also have coworkers with the same year model that do NOT hear this sound. I am not satisfied and will not be until it is fixed. I am very disappointed. Not with Phillip but with Toyota service. I have own a Toyota for almost 20 years and have never been upset as I am now.
11/12/2022
Thomas M. VERIFIED CUSTOMER
From the moment I arrived, to the moment I drove off the lot, I felt in good hands at Hampton Toyota. I am a Completely Satisfied customer.
11/12/2022
Vernon V. VERIFIED CUSTOMER
Phillip is the most exceptional service advisor I’ve ever had . He always keeps me updated and fits me in with my crazy schedule . Always gives me all of my maintenance suggestions so I know what I am looking at for the future as far as maintenance on my car!! 10/10 for sure!! I love my Toyota so much and am so glad I have someone I trust with my car to take care of it!!
11/12/2022
Corey G. VERIFIED CUSTOMER
The Hampton staff was very helpful and professional
11/11/2022
Margie R. VERIFIED CUSTOMER
The advisor, Caprice, was pleasant, friendly and kept me informed in progress. She explained issues very clearly and answered my questions.
11/11/2022
David M. VERIFIED CUSTOMER
Empathetic to my concerns
11/11/2022
Logue C. VERIFIED CUSTOMER
The door will not open from the outside and a piece of paneling keeps falling off.