He should have changed the lug nut on the right front wheel to rotate the tires instead of waiting for me to pick up the car on a $85 invoice when the nut was only $8. I did not have the time to wait when it could have been done all at one time
6/21/2024
Karen B. VERIFIED CUSTOMER
Great service as usual. Thanks, Leslie and staff
6/21/2024
Seth M. VERIFIED CUSTOMER
Fantastic service, very helpful when talking through inspection report. I didn’t feel pressured into any additional maintenance. I know exactly what to look out for and when to take my car back in for service.
6/21/2024
Cheryl W. VERIFIED CUSTOMER
Steven did a great job of getting tire replaced in a very timely manner. Headed for vacation & he was very attentive to our needs!!! So far I am pleased with his assistance. My driver was excellent too
6/21/2024
Marsha A. VERIFIED CUSTOMER
Everyone is always accommodating and very nice. I also like that they ask before doing, that way I can choose.
6/20/2024
Tom D. VERIFIED CUSTOMER
Brent straightened out a situation that needed to be straightened out before but never was. He did very well by me.
6/20/2024
Jonathan C. VERIFIED CUSTOMER
Leslie provided excellent customer service!
6/20/2024
Linda D. VERIFIED CUSTOMER
I continue to get text messages with status of my car. Well I have not been there today. I called and the man in service told me every time they order parts I will get a text. Hard to believe a big company can’t figure out when I need a text.
6/20/2024
Bettie S. VERIFIED CUSTOMER
As always, Leslie was excellent!! She is a wonderful service advisor, kind and considerate. I always ask for Leslie!
6/20/2024
Kenneth R. VERIFIED CUSTOMER
I had a 10:30 appt, I dropped my vehicle off at 9:30 in case they maybe able to take it early. At 12:45 I emailed Dulsey Sonnier, no reply. I called Dulsey at 1:20, was told they still hadn’t touched it. At 1:50 I was texted that I was next in line. At 2:45 I was texted my vehicle was ready. I have no idea why appointments are made when they don’t touch the vehicle until 4 hours later, it probably still wouldn’t have been touched if I hadn’t called complaining. The worst service in years, there’s no excuse!!!!
6/19/2024
Lisa S. VERIFIED CUSTOMER
Thank you Leslie for explaining to me what my next service needs to be done
6/19/2024
Catherine G. VERIFIED CUSTOMER
Caprice is always professional and friendly.
6/19/2024
Bellard &. VERIFIED CUSTOMER
She is always so delightful to meet with. She is very positive & upbeat. Explains everything very well. I give her 10 stars, she is excellent service person!
6/19/2024
Nancy S. VERIFIED CUSTOMER
She's so helpful. Even loaned me her cell phone charger!!! Give her a raise ????
6/19/2024
Robert G. VERIFIED CUSTOMER
Carice does a great job! Unfortunately a persistent issue can never be replicated for some reason so my vehicle wasn’t fixed, but Carice is very helpful and professional.
6/19/2024
Daniel O. VERIFIED CUSTOMER
Leslie was exceptional and very professional in communication and delivering her service. This was my first time at Hampton since I moved to Louisiana and I promise to always come back.
6/19/2024
Harold W. VERIFIED CUSTOMER
Leslie take's care of our car like it is her car.
6/19/2024
Raqib U. VERIFIED CUSTOMER
Thanks for good service
Good employee
6/18/2024
Luis Z. VERIFIED CUSTOMER
Everything has been and is fine, thanks for everything
6/18/2024
Jeffrey H. VERIFIED CUSTOMER
Leslie was great! She was very welcoming and knowledgeable.