Jason was helpful withgetting the oil changed in my honda. He had all answers to any questions i was asking about. Thank you.
6/24/2019
Andrea B. VERIFIED CUSTOMER
Took a very long time this time over 2 and half hours.
6/24/2019
Wenceslao O. VERIFIED CUSTOMER
Was late 5 to 8 minutes behind scheduled appt. at 9am but told me wait until 12:15 pm it’s too long for a service like oil and filter change.
6/24/2019
Rajwinder K. VERIFIED CUSTOMER
Eric was very helpful and kind!
6/23/2019
Sofiyan S. VERIFIED CUSTOMER
Comments are submitting to don Churchill
6/23/2019
Wrayanne C. VERIFIED CUSTOMER
Service rep spoke to me about 1 issue but when I got home, I saw the report showing more than 3 major issues.
6/23/2019
David P. VERIFIED CUSTOMER
I am 90% satisfied with my last visit. Vivian was so helpful and friendly to the customers. I needed help for a drive and she tried to help. However, the waiting time took about an hour for the Honda driver to be arrived at my location. If this could be improved then everything would be perfect. I will be back for my next service!!
6/23/2019
Debra S. VERIFIED CUSTOMER
Vivian was awesome ????????
6/23/2019
Marlene B. VERIFIED CUSTOMER
Vivian was not only knowledge and pleasant but I really felt like she listened to my conversation with her a knew my needs.
6/23/2019
Phillip B. VERIFIED CUSTOMER
Great job
6/23/2019
Wanda F. VERIFIED CUSTOMER
I've worked with Chris in the past, awesome service advisor????
6/23/2019
Christopher K. VERIFIED CUSTOMER
Chris did a great job and provided exceptional customer service.
6/23/2019
Amritpal G. VERIFIED CUSTOMER
Here is a copy of the email I sent to Don Churchill yesterday.
So far, no response.
Hello Don,
I was at the dealership yesterday and dropped off my car (Honda civic) and got my paperwork printed at 9:32 am.
Immediately, I told the service advisor, that I needed a shuttle. She made out a ticket and told me they will call me
from the waiting room. After about 20 to 30 minutes I asked again, and I was told he was not here yet. I asked one more time,
and I asked again again at 10:35am and it was around this time the shuttle showed up. I showed the service my estimate printout time
and time on my phone. They offererd to give me a ride at that point (a little over an hour), but I had already called someone to pick me around
10:30a because there was no time or estimate given on how long it would take. It was not busy this whole time in the service area.
The service advisor or manager should be able to contact the shuttle driver and ask them them their location and how long it would be.
Please let the service advisors know that this is not good customer service. Also, if you can help to resolve this from happening again.
Thank you,
Amritpal S. Grewal
****-****-xxxx
6/23/2019
Gabriela P. VERIFIED CUSTOMER
She was very friendly!
6/22/2019
John S. VERIFIED CUSTOMER
Paul was very Helpful he was courteous he did his job very well Thank you John
6/22/2019
Emma R. VERIFIED CUSTOMER
Excellent service!
6/22/2019
Miguel G. VERIFIED CUSTOMER
He was nice and polite
6/22/2019
Lindy T. VERIFIED CUSTOMER
Excellent service with very friendly service personnel