Spreen Honda Corona Auto Repair Service

Alec was courteous from the minute he greet me at the car until the end. Thanks Alec. Job well done.

Ronnie was very helpful , a good listener to my concerns and nice to talk with. A perfect service as he accompanied me across the street to park my car since I will be late to pick up my car as my family need to attend a party first.

Straight up, coupons & all. Good Job!!

Eric in services helped me out as soon as he saw me, I was in and out. Great service and Vivian was also a great help!!

I want to thank you for your professional assistance with my daughter’s car! I was very satisfied with his service!

It was a wonderful experience! Ronnie was a 10/10 on the service and helping me out with any question I had!

Great customer service once again from Vivian.

So satisfied for all your help and service thank you soo much.

Very pleased with the help I was given. Had a hard time on my end, but with the help and guidance from Honda cars of corona everything worked out. Thank you very much

Thank you for everything you have done to help me out! My car is running way better than before!

Vivian was so sweet and knowledgeable about my car issue! She was kind and patient. She’s awesome! I was a walk in too. Vivian was super cool and assuring. Plus they washed my car. ????

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My brake lights weren’t fix you guys forgot to fix and on the report technician said they checked the lights witch was a lie

Jason did an excellent job and the service was outstanding

Loved the service Eric gave me but all my friends say I paid way too much. Some even said I was ripped off.

Awful communication and coordination. Could not reach anyone in service when I called both days. Did not know when texted whether when texted back would my text go to the service writer? Which communication method are we using? Be clear about this Then, told, "We can't find anything wrong w/ vehicle over the phone, and we are sending the driver." Driver calls, we establish my address. Then, texted, "Oh, there may actually be a problem w/ the starter in the future..." Had to call driver and cancel. Tried calling back. Crickets. Is anyone there to actually answer the phone and speak, directly, with your customers? Hire another person or people to answer the phone. Or, just use text and be clear about this. Why would you give back a vehicle, brought in w/ known starter issues, to a woman who works late at night in Riverside and weighs less than 100lbs?! Insanity. Then, told fixed, and driver coming. An hour later call and ask ETA on the driver. No idea said the customer service person. Got picked up about a half hour after that. Then, went to pick up the vehicle, paid, and sent outside to give paperwork/receipt over to get keys. Waited outside for over five minutes. No one addressed my presence or asked, "Can I help you?" Again, crickets. Ignoring the customer. Had to go inside and ask, "Hey, how do I get my car?" Finally got it and let the poor guy know how bad the whole experience was. Suggestions: 1. Listen to the customer and take their concerns seriously. The car was brought in w/ a concern about how it started, and the customer clearly gave symptoms commensurate w/ a potential starter issue. 2. Hire one or two more people to answer the phone. OR, decide that you are going to use assynchronous communication like text/email and be responsive to this form of communication, and clear with your customers that this is what you will use. 3. Acknowledge the customer and ask, "Have you been helped?" or, "How can I help you?" Do this especially when the customer follows your instructions. Otherwise, the "smart" customer learns NOT to follow instructions, because following instructions results in poor service. Make a fuss = get service; follow instructions = no service. Which would you choose? 4. If you are going to offer complimentary shuttle service, contract w/ Uber or Lyft to shuttle your customers around. I take our other car to another dealer that does this (and used to have a hired driver/shuttle). Works beautifully and much better. Very little waiting for the customer either coming or going to the dealership. It is probably cheaper for the dealer, too, given all the employment taxes and employment laws that are "Commiefornia". Not sure that I would at this time recomment Corona Honda for service. It used to be "pretty good". But, this has honestly been my worst experience getting a car repaired in ten or more years. Maybe ever. Thank you for listening, and I hope this helps improve service for others in the future.

My car was finished well before the quoted time. Mr. Armenta was very helpful and informative.

Excellent 100%

I go to fix a tire and didn’t fix it and let me drive unsafe with a flat tire i go twice for a light on x air pressure and they said everything is fine but no the tire was not fixit and am really upset ???? x bad service

I was for AC & flat tire only fix Ac and NO ???? FIX TIRE AND LETME DRIVE UNSAFE I’M really UPSET FOR BAD SERVICE AND WHEN I LEAVE THE TIRE SENSOR IS ON GOBACK TO DEALER AND THEY SAID IT IS OK BUT NOT I LOST more then 1 day of work and time I NEED TO TALK TO MANAGER ABOUT CALLME ****-****-xxxx