Spreen Honda Corona Auto Repair Service

Thanks for all your help Don.

Thank uback

Eric, Very professional and I wish all service managers where as pleasant to work with.

He was very nice and would advise me on what my car needs. I am very satisfied with his work.

I went in for a oil change and was impressed that it went quickly.

Service advisor was friendly and thorough. Great service!

The service was completed on time as promised. The service technician was advised of my budget and was able to work with me for the critical repairs that need to be done. The service technician kept me well-informed of issues and return of the vehicle.

Amazing job and amazing customer service!

Vivian was winderful. Kind and very professional.

Thank you Ron!! Always great service

Friendly and honest, handled in a timely manner.

Franco was great had very good customer service and very polite

I brought my 2004 Honda Accord to Honda Cars of Corona to replace the battery under warranty. After a reasonable wait, my service advisor, Franco, informed me the work had been completed and handed me the keys. As I drove off the lot, I attempted to turn on the CD player only to be greeted with an error on the center screen: "MECHA ERROR". I quickly turned around and drove back into the service bay. Franco came out and I showed him the error. At the time, five of the six CD icons were illuminated on the center screen despite having all six CDs loaded. Franco took out a new work order for a tech to diagnose the issue. Over an hour later, Franco brought the car around and asked me to test the CD player, claiming the tech had performed a "master reset". To my shock and horror, NONE of the CD icons were illuminated on the center screen, even though all six slots were loaded. I pressed the CD/XM toggle button over and over in front of Franco and the car never switched to the CD player mode. Franco traded places with me in the driver's seat and also failed to switch on the CD player. Once again, Franco sent my poor car back into the service hangar. Another hour passed and Franco informed me of two options. First, pull out the CD player and send it to a third party for repair, which would not be guaranteed to fix it (Franco's words), cost $431, and require my car to spend a week at Honda Cars of Corona. Or second, replace my OEM entertainment system with an aftermarket unit. I was dumbfounded and immediately rejected both options. Why should I pay both time (seven days without my car) and money ($431) to have this repaired when my CD player worked as recently as the DRIVE OVER TO THE DEALER??? Then, after speaking with his manager, Franco said the best they could do would be to cover half of the cost, or $215.50. Unacceptable. In summary, I brought my car to this location to replace the battery under warranty. During this simple operation, the CD player became non-functional. Honda Cars of Corona broke the CD player in my 2004 Honda Accord and refused to take full responsibility.

Franco has great customer service skills and is an awesome service advisor.

Ron Spero is a great customer service rep. I always feel I receive the best advice from him.

Disappointed that brake fluid was not included in the $2500 service contract I purchased, nor the $130 labor charge for less than an hour's work. I'll never buy a service contract again. Franco was very courteous and professional.

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Excellent service like always thank you

For an oil change with an appt took almost an hour and a half

Fast and excellent service would recommend to friends and family.