Everything was taken care of. Mark kept me informed of everything that was being done plus the progress of the work. I had battery problems and Mark worked me to get it resolved
9/2/2020
Stephen A. VERIFIED CUSTOMER
Professional, informative and knowledgeable. Can’t ask for a better service representative. One of the reasons I drive a Lincoln and have my car serviced at island. I appreciate you employ individuals that understand the value of the customer.
9/2/2020
Kerri C. VERIFIED CUSTOMER
Ashley has always been able to answer my questions and work with my schedule. She is knowledgeable and friendly.
9/2/2020
Billie S. VERIFIED CUSTOMER
Thanks for making it easy.
9/2/2020
Gene B. VERIFIED CUSTOMER
Glad you got rid of QUICK LANE!!
9/2/2020
Bertram F. VERIFIED CUSTOMER
Great service,as usual!
9/2/2020
Judith U. VERIFIED CUSTOMER
Great service as usual. Thank you.
9/2/2020
Wendy E. VERIFIED CUSTOMER
Thank you for exceptional service I was given today when visiting your dealership to have my car serviced. Ashli went above and beyond to make sure I was well taken care of. Thank you!
9/2/2020
Julie S. VERIFIED CUSTOMER
The service manager is aware of the issues.
9/1/2020
Barbara K. VERIFIED CUSTOMER
Fantastic communication, incredible service, super convenient
9/1/2020
Nancy W. VERIFIED CUSTOMER
Excellent
9/1/2020
Charles M. VERIFIED CUSTOMER
Efficiently done.....and breakfast was superb!
9/1/2020
Deeann D. VERIFIED CUSTOMER
I appreciated Brad!! I am a stickler on details and he understood all of the issues, and went above to make sure they were addressed to my satisfaction.
9/1/2020
Aixalis B. VERIFIED CUSTOMER
Great service, friendly people
9/1/2020
Dunsford Insurance. VERIFIED CUSTOMER
Brad is always helpful. You should be proud of him.
9/1/2020
Mac M. VERIFIED CUSTOMER
Ok
8/31/2020
Gwendoline G. VERIFIED CUSTOMER
Skills of completing the job - RANGE ROVER Merritt Island of course 100%, but the icing was the perfection of communication. Thank you Brad.
8/31/2020
James M. VERIFIED CUSTOMER
Mark has always treated me like a VIP. While waiting for my MKX I was talking to a sweet older woman that was waiting on her MKX also. She told me how great she had been treated for years and she would never go elsewhere. Mark was her service writer also. We compared experiences and agreed ILMJ was a great place for service and purchase. Service dept. Is A++++. I drive 50-60 min. Just to have service done. Everyone there is Employee of the month !
8/31/2020
Judy B. VERIFIED CUSTOMER
Mark is an excellent ambassador for your company. Every dealership should have a Mark Lauretta and you would only have happy customers.
8/29/2020
Justin C. VERIFIED CUSTOMER
Ashlii has been great, but my car is still experiencing the same issue after two services. It's an intermittent issue, but it is still frustrating as it essentially makes my high performance F-Type SVR car accelerate like a semi :(
Ashlii is aware of the issue and has it scheduled to come in again on 9/8, but it would be great if they could figure out what the problem is...seems like they're guessing right now.
Thanks!