Your service found an issue with our car and only wish we lived close enough to have it serviced at Island Lincoln. Jessica was professional, courteous and helpful.
11/30/2021
Barbara W. VERIFIED CUSTOMER
Mark was excellent! I called this morning panicked about battery and key fob failure. He fit me in today’s schedule. I didn’t mind the wait in your relaxing lounge. Excellent customer service!
11/30/2021
Marcelino M. VERIFIED CUSTOMER
I had to bring my RR twice. First time your shop replaced my box sensor and stated my filter was dirty is why the DEF warning was triggered. So, the nox sensor was replaced. Not even two days later as I was heading back from Orlando the DEF warning appeared again. So, I went back to your dealership. You replaced my air filter and did a reset and I have been to Orlando this weekend and no DEF warning. So dirty filter and old nox sensor (DEF warning) dirty filter and new NOX sensor (DEF warning ) replaced air filter - NO DEF WARNING. My RR has 55k miles and it leads me to believe that my air filter was the culprit and not the nox sensor but your office replaced expensive alternative first rather than the air filter. Your representative Brad is a great guy and he does not control what the RR specialist do BUT I feel the filter should have been replaced first and I did not need a new NOx sensor. $179 vs $1700 is a huge difference for something that I feel was not needed to be replaced.
11/29/2021
Gary F. VERIFIED CUSTOMER
Very professional
11/28/2021
George F. VERIFIED CUSTOMER
Jessica Z was awesome and cordial and everything went well
11/27/2021
Susan M. VERIFIED CUSTOMER
I was greeted warmly and had a nice loaner ready for me. brad kept in touch while my vehicle is being serviced. It turned out better than expected
11/26/2021
Edward S. VERIFIED CUSTOMER
It was a very positive experience.
11/26/2021
John D. VERIFIED CUSTOMER
Jessica was very helpful and I was kept up on my service.
11/25/2021
Connie T. VERIFIED CUSTOMER
Mark fixed the problem and I am extremely satisfied. Thank you!
11/24/2021
Janet M. VERIFIED CUSTOMER
Excellent and beyond service.
11/24/2021
Lewis H. VERIFIED CUSTOMER
Always a great job!
11/24/2021
Sheryl S. VERIFIED CUSTOMER
Brad is always so nice and helpful and efficient! Takes care of everything and keeps me informed! Everyone there in service has been so nice! I like going there!
11/23/2021
Jeff L. VERIFIED CUSTOMER
Brad did a great job of communicating with me and helping me get the very beat service for my Jaguar F-Pace! Thank you!
11/23/2021
Elizabeth S. VERIFIED CUSTOMER
Gress as t work
11/23/2021
Richard M. VERIFIED CUSTOMER
Always great service and advise
11/22/2021
Paul K. VERIFIED CUSTOMER
Pleasant experience. Staff extremely courteous and professional.
11/20/2021
James D. VERIFIED CUSTOMER
Brad Handle my service in a very professional and expedient manner. My only comment is it took me two weeks to get an appointment, which I understand but wanted to comment about. Thank you again for your service.
11/20/2021
Louis S. VERIFIED CUSTOMER
Mark was ready for me the minute I walk through the and had my car finished bye early afternoon.I was very happy with service .Thank you mark !!!!