Had to return to the dealership after an oil change. The mechanic found oil residue which was not cleaned off aftef the oil change. Unfortuneatly, I had to leave work early, this was an invenience to my schedule. Service advisor Jonthan was very professional. The issue was the work by the mechanic resulting on a return to the dealership. Thank you for asking about my recent experience.
2/28/2024
Donlen Trust. VERIFIED CUSTOMER
Good service
2/28/2024
Billina R. VERIFIED CUSTOMER
He's always professional and curiosity and very good team of men and women.
2/27/2024
Meinhard G. VERIFIED CUSTOMER
Don't inflate tires to 36 inside, 10 minutes later they were 37. I think 33 is the right number.
2/27/2024
Ignace B. VERIFIED CUSTOMER
Everything went well. Very satisfied!
2/25/2024
Scott T. VERIFIED CUSTOMER
Al good in the end
2/24/2024
Tom K. VERIFIED CUSTOMER
Steven always goes above and beyond to make sure any questions and concerns are answered.
2/24/2024
Stuart S. VERIFIED CUSTOMER
Service department, as always, has taken good care of my RLX.
2/24/2024
Connie Y. VERIFIED CUSTOMER
Staff is extremely polite and goes above and beyond to help customers
2/23/2024
David S. VERIFIED CUSTOMER
Went out of his way to find a fix for my car and displayed initiative to get the parts, schedule the appointment and make sure it was fixed. I was about to use double stick tape because I had been told repeatedly that this problem couldn’t be fixed. I’m very pleased with his help on this! He’s a keeper!
2/23/2024
Salvador C. VERIFIED CUSTOMER
Honest mistake really happens and nobody is perfect. Thank goodness I have noticed on time. No hard feelings about what happened. Thank you for taking care of the situationz
2/23/2024
John V. VERIFIED CUSTOMER
Always great attention and service
2/22/2024
Alejandro C. VERIFIED CUSTOMER
Kelli was awesome
2/21/2024
Andrew L. VERIFIED CUSTOMER
One of the best experiences I’ve had for car service
2/20/2024
Rebecca Z. VERIFIED CUSTOMER
Steven was a pleasure to work with and explained everything in detail so I fully understood what the service included, why it was needed and exactly what I was paying for.
2/19/2024
Gajinder S. VERIFIED CUSTOMER
Great experience overall as always
2/19/2024
Eduardo H. VERIFIED CUSTOMER
Great service, Great experience
2/19/2024
Jennifer H. VERIFIED CUSTOMER
Got there at 5:50 PM and left at 6:15 with a new battery. So very pleased.
Had purchased the “now dead” battery on July 24, 2023…but it died. After hours waiting for a jump from USAA, was able to arrive in time in Libertyville to get it replaced.
Thank you.
2/19/2024
Stuart M. VERIFIED CUSTOMER
Nice guy. Clear communicator. Seemed very credible.