Very good customer service and service overall. I thank the Acura team for their help!
3/10/2024
Meerae K. VERIFIED CUSTOMER
Upon picking up my vehicle after the recall service, I noticed a significant scratch on the trunk. I approached the service representative to express my concern, but was informed that the damage had already been documented during the pre-inspection and therefore was not their responsibility. Despite my attempts to explain that the scratch was not noted during the pre-inspection, the representative remained unyielding and suggested that I visit another dealership if I was dissatisfied. I was taken aback by the representative's response and struggled to find the right words to express my disappointment. Ultimately, the service manager intervened and acknowledged the damage, and offered a resolution. Within 30 minutes, the scratch had been almost entirely removed. While I accepted the resolution, I was disappointed with the initial interaction with the service representative and will likely seek service elsewhere in the future..
3/8/2024
John W. VERIFIED CUSTOMER
Jonathan did a great job representing McGrath
3/7/2024
Michael G. VERIFIED CUSTOMER
All was handled professionally and more than promptly. I appreciate your efforts.
3/7/2024
Jonathan R. VERIFIED CUSTOMER
Excellent service! Answered all my questions and helped with all my concerns.
3/7/2024
Ronald R. VERIFIED CUSTOMER
Jonathan did a great job explaining everything to me. He's very good. Thank you. Ron Roginski
3/7/2024
Judith D. VERIFIED CUSTOMER
Thanks, Jonathon!
3/6/2024
Jonathan R. VERIFIED CUSTOMER
Best Customer Service I have ever experienced.
3/5/2024
Tariq R. VERIFIED CUSTOMER
The overall experience was good. Omar was good! Just the wait was an issue. I had an appointment time set however I was on time and still needed to wait. Not on Omar just thought I would provide feedback. Thanks
3/5/2024
Jazmin B. VERIFIED CUSTOMER
Excellent service
3/5/2024
Paul K. VERIFIED CUSTOMER
Jonathan was very knowledgeable, kind, and helpful during the service appointment. Really appreciate the ride to the gym, and keeping me updated on the progress.
3/5/2024
Yuan W. VERIFIED CUSTOMER
Thanks
3/3/2024
Srivaishnav G. VERIFIED CUSTOMER
Issues have not been resolved
3/3/2024
Mary S. VERIFIED CUSTOMER
Jonathan was incredibly knowledgeable, kind, and professional. It was so refreshing to get great service from great/kind people. I will be returning to McGrath Acura Libertyville for all future service needs! Thank you, Jonathan, for a great experience yesterday!
3/3/2024
Rodel C. VERIFIED CUSTOMER
Always nice to see a person doing their job with a positive attitude.
3/1/2024
Dag S. VERIFIED CUSTOMER
Always knowledgeable and friendly staff in the service department with every visit. ????
2/29/2024
Armando D. VERIFIED CUSTOMER
We always have a great experience at your location.
2/29/2024
Sherita S. VERIFIED CUSTOMER
Nick and made sure that I was not inconvenienced due to the fact the my car had to be in the shop a couples days after purchasing. He went the extra mile to make sure that I would not have that same issue down the road