Thank you Gerda for the amazing service assisting our family!
7/27/2023
Mason B. VERIFIED CUSTOMER
Gerda was great! Car isn’t tho:)????????
7/27/2023
Mark K. VERIFIED CUSTOMER
Give Nick a bonus and a raise!!!
7/27/2023
Gail D. VERIFIED CUSTOMER
Steven prides himself on delivering what he promises.
7/26/2023
Terrance M. VERIFIED CUSTOMER
I've bought many cars through this dealership and I am always very satisfied with the service and cars.
7/26/2023
Karen N. VERIFIED CUSTOMER
They misinformed me of what my service contract covered.
7/26/2023
Justin S. VERIFIED CUSTOMER
Gerda was great!
7/26/2023
Niraj S. VERIFIED CUSTOMER
Excellently handled the issue and resolved quickly, really appreciated.
7/26/2023
Steven R. VERIFIED CUSTOMER
Very professional and courteous as usual. Remodeled store is great.
7/26/2023
Linsey W. VERIFIED CUSTOMER
Gerda was amazing! She was very helpful, friendly, and personable. She took great care in listening to me describe my issues and took very detailed notes to insure all my concerns were met. She was a great communicator and turned a bad day into a good day. Thanks Gerda!
7/25/2023
Carey B. VERIFIED CUSTOMER
Send to my wife cell ****-****-xxxx
Good service
7/24/2023
Pearson M. VERIFIED CUSTOMER
While I was completely satisfied with how my Service Advisor, Jose Rodriguez, took care of me, I am less so with the actual service. Apparently, in prepping my car up after the service, a technician neglected to secure the driver's side sway bar link. I found this out when, a day after the service, I turned my wheels counterclockwise all the way and I got a grinding noise. Afterwards, I looked through the gaps in the driver's side wheel and saw an unsecured suspension piece. I have always been very satisfied with Acura's technicians for the last 7 years of my TLX ownership. I will be calling on Monday to see when this can be repaired. As this appears to be technician error, I do not expect to be charged for correcting this.
So, Jose Rodriguez gets an "excellent" grade from me, but the technician who worked on the sway bars gets a "needs severe coaching."
Thank you,
Pearson M
7/23/2023
Andrew K. VERIFIED CUSTOMER
Overall great experience, my vehicle was serviced as requested and on time.
7/23/2023
Jose T. VERIFIED CUSTOMER
Excellent service from Jose
7/23/2023
Sauparna S. VERIFIED CUSTOMER
The service was handled in a timely and professional manner.
7/23/2023
Jerry M. VERIFIED CUSTOMER
Great service !!!
7/23/2023
Sheila D. VERIFIED CUSTOMER
Jordan is great! Very helpful and attentive and takes the time to describe the work that needs to be done etc.
7/23/2023
Michael H. VERIFIED CUSTOMER
Jordan and the rest of the staff were professional, easy to work with and timely. I will continue to bring my Acuras to this dealership because of them.
7/23/2023
Fabian M. VERIFIED CUSTOMER
Thanks for the great service..
7/23/2023
Glenn C. VERIFIED CUSTOMER
Thank you again Team Acura of Libertyville! The staff always provides excellent service, and are all super friendly.