Thank you for your help David very satisfied with job
2/19/2019
Elizabeth R. VERIFIED CUSTOMER
He was great
2/19/2019
Henry D. VERIFIED CUSTOMER
Herman did and excellent job. He kept in contact with me the entire time my truck was in service. Thank you.
2/18/2019
Gretchen B. VERIFIED CUSTOMER
Very nice and polite young menn
2/18/2019
Dany D. VERIFIED CUSTOMER
I came to Fontana Nissan in the hopes of finding an answer to why my windshield wipers are not working properly. I was told that the diagnosis would cost $75, which I gladly agreed to. I made an appointment and showed up 15 minutes earlier. By 3:30 pm, I hadn’t heard back from he service department. So I called back and was told that the mechanic couldn’t diagnose the problem and needed another $350 to diagnose the problem. The issue I have is the following:
1-why Was I given an appointment time at 8:30 am if by 3:30 I hadn’t heard back from your service department?
2-i understand that sometimes problems need longer time for diagnosis, but in that case, I should have been quoted an hourly rate and not a $350 since the problem could be fixed earlier
3-the mutual agreement is $75 for a diagnosis. If the mechanic fails to make the diagnosis, then, I should not be charged that amount.
4-i was promised a free wheel alignment but was not given the alignment. No remarks were even done as to whether the car was checked if it needed an alignment or not.
Thanks,
Dany
2/18/2019
Dennis M. VERIFIED CUSTOMER
Good service????????
2/17/2019
Denise P. VERIFIED CUSTOMER
Juan was exceptional, professional, and patient! Satisfied and happy customer. Thank you Juan!
2/17/2019
Bobbie E. VERIFIED CUSTOMER
Mr. Mendez was excellent courteous and professional gave detailed information about what was going wrong with my vehicle and helpful hintsgave me an estimated price of what it would cost to repair or service my vehicle and it was exactly the amount that was given thank you mr. Mendez for all your help I will certainly return back to Fontana Nissan
2/17/2019
Alfred R. VERIFIED CUSTOMER
Excellente job & customer service.....Thank you Fontana Nissan
2/17/2019
Rosa F. VERIFIED CUSTOMER
Gracias exekente servicio
2/17/2019
Anna G. VERIFIED CUSTOMER
Thank you Herman Rivas always on top of things. Great job Herman
2/17/2019
Jose S. VERIFIED CUSTOMER
Great service agent advisor provided good recommendations.
2/17/2019
Elida A. VERIFIED CUSTOMER
Thanks it's was a good experience and service from Juan Melendez
2/17/2019
Laurin R. VERIFIED CUSTOMER
Juan was very helpful, accommodating, friendly, and professional, I was pleasantly surprised with the great service.
2/17/2019
Sergio S. VERIFIED CUSTOMER
The wait time was way to long they said it was going to be about one hour wait and it was way longer if I would of just gone somewhere else
2/16/2019
Formula A. VERIFIED CUSTOMER
I want to recommend Juan as a very good service advisor. He help me promptly and accurately in the service that my Sentra required. I will keep bring my car back to him and recommended to my friends and family.
Thanks Juan!!
2/16/2019
Ana T. VERIFIED CUSTOMER
Good service Mr German rivas
2/16/2019
Asia H. VERIFIED CUSTOMER
Lilly was amazing . I had missed my appointment and had something for later time that day . It was my first time dropping the car off without my dad , and she went over everything step by step . Inform me of the shuttle to my house . Her smile and personality I will be back to trade in the car .
2/16/2019
Patricia C. VERIFIED CUSTOMER
It was very helpful and very nice and very efficient