Everything was perfect Lily atention was perfect as always
6/11/2020
Ronald L. VERIFIED CUSTOMER
It was my first service with my new Titan. I came in for my oil change and had a recall for the ECM up date. Lily was very nice and told me it took two hours for the ECM up date. I said that was fine that I would wait. I ask her if it would be done by eleven or so and she said”should be”. It wasn’t done till after twelve and it still didn’t get washed. I bought my truck there because of the great service my grandson had with his truck. The reason I was concerned about the time was I had a Doctors appointment at 12:30. Anyway I really don’t think it was Lily’s fault. And you are short handed I was told. Hopefully my next service will be better.
6/11/2020
Don N. VERIFIED CUSTOMER
David helped me get my car running like new again he did everything I asked of him.. big ups to David and the whole crew at Fontana Nissan.. Thanks guys..
6/11/2020
Maria C. VERIFIED CUSTOMER
My service was great
6/11/2020
Ignacio R. VERIFIED CUSTOMER
My AC unit is not blowing any cold air from the front vents even though they were working just fine when I brought my car to the dealer on Monday afternoon. I brought up the issue to the service rep before taking off and I was dismissed very casually saying it is not our fault. We didn’t work in the AC. The unit was working just fine and I will escalate this issue with the Business Bureau.
6/10/2020
Pablo R. VERIFIED CUSTOMER
Thank u guys very much, Juan Melendez was awsome he was on it with me ,keeping me posted with my pathfinder, everything went good, thank's again juan.GO LAKERS.
6/10/2020
SOL H. VERIFIED CUSTOMER
I was dissatisfied with the service due to the fact that I was given miss information by your associate Lily. She informed me that because I had an appointment my car would be serviced within 2 hours, which eventually turned into 4 hours and a half hours without being informed. When asked if I wanted to opt out of my free car wash service she failed to inform me that they were barely going to be servicing my car. Overall, I was satisfied with all the other employees and their customer service. Thank you.
6/10/2020
MARIA M. VERIFIED CUSTOMER
Muy buen servicio
6/10/2020
Jessica H. VERIFIED CUSTOMER
David was very kind and helpful.
6/10/2020
Gabby P. VERIFIED CUSTOMER
Thank you for your service.
6/9/2020
Desiree S. VERIFIED CUSTOMER
Lily was very rude and unprofessional. Did not call for updates. She said I needed battery covers and I agreed to service and I didn’t have any battery problems before. Next day car did not start. Lily would not call me back. I called 3 times. Finally got her on phone and they came to get me car. Took all day with no updates and than they said I needed a new battery not the battery covers. Very untrustworthy. I should get my money back for horrible experience. Never will I go there again!!!! She needs to be discipline and trained how to speak to customers.
6/9/2020
Quaniesha J. VERIFIED CUSTOMER
Thank You!
6/9/2020
Leslie A. VERIFIED CUSTOMER
Juan is awesome
Wait time is horrible and always has been since I’ve been coming here
6/7/2020
Roberto T. VERIFIED CUSTOMER
Thank you you David Pisani you were very friendly and helpful
6/7/2020
Susan N. VERIFIED CUSTOMER
Thank you!
6/7/2020
Luis P. VERIFIED CUSTOMER
Good service
6/7/2020
Ruth R. VERIFIED CUSTOMER
Everyone was really nice
6/7/2020
FRALAN H. VERIFIED CUSTOMER
Disappointed and surprised the your service people were not wearing face masks
6/6/2020
Miriam R. VERIFIED CUSTOMER
The service was great. Juan was very nice and informative. When I did call in for the appointment the lady that helped me failed to let me know that there would be an almost 3 hour wait. That was a bit upsetting due to the fact that I had to call my x-husband to give me a ride for he was the only one in the area. Other than that I was very satisfied.