DealerBuilt / LightYear ceDMS

Awesome experience

Hi Vlong, thank you for keeping me updated throughout the repair process. I’m still trying to better understand the diagnosis and how it relates to the issues that originally led me to bring the vehicle in. In a very short time recently, I was experiencing a recurring issue where the horn fuse would repeatedly blow whenever the horn was used. In addition, the vehicle displayed a “Charging System Problem” warning on the dashboard. Those concerns were my primary reason for seeking service, and within a 24-hour span the vehicle began running poorly and developed a severe misfire, which ultimately resulted in it being towed to the dealership. I understand that a faulty fuel injector was found and repaired, and I appreciate the work that has been done. However, I’m hoping to learn whether the original charging system warning and horn fuse issue were also diagnosed and addressed, or if those concerns were determined to be unrelated to the injector failure. I also spoke with the warranty company and was informed that the fuel injectors were not covered because they are considered normal wear-and-tear items. While I understand that explanation, I would appreciate any clarification regarding the warranty decision and whether any portion of the diagnosis or repairs could qualify for coverage. I also want to be transparent that the repair cost presents a significant financial hardship for me. If there are any payment options, financing programs, goodwill assistance, or other alternatives available through Honda or the dealership, I would be very grateful for any information you can provide. Thank you again for your time and assistance. I appreciate your help and look forward to hearing from you. — Trayl Z

Great customer service. Javier, Mike and all the staff all very friendly, courteous and professional.

Give him a raise

Excellent w

Dana is an outstanding employee. She's very personable, efficient and goes "above & beyond" to make sure everything goes well. She is first class all the way & I will seek her out next time I need assistance. She is invaluable to your dealership.

Good service ????

Thank you for your awesome service.

Chris Montag was professional, knowledgeable, and kept me informed throughout the entire service process. I visit Honda Express every six months because I know I can trust Chris with the care of my vehicle.

I think I'm to old to work on my car.I am so glad I found Raceway Ford. Thank you so much.Donald J.Weathers.

Valerie Machado is very professional and I am always grateful for her kindness and helpfulness!

Very friendly and helpful

Joe was very helpful. This was my first visit since I got my honda. Joe made the visit very easy and comfortable. Was nervous at first. Thank you Joe.

Excellent as always!

I had my oil changed on Wednesday and my car has been parked in my driveway since then. Yesterday, Saturday, I had to drop my husband off somewhere and when I returned home I noticed a puddle in my driveway where my car was parked. I go check the puddle out and it's oil. All of the oil that should be in my car is now in a puddle in my driveway. My car has never leaked oil, I take it to your shop for an oil change and now it leaks ALL the oil. I'm not a mechanic but I'm going to take a leap and say something was done incorrectly on your end. I will be calling on Monday to figure out how you plan to remedy the situation. As my car no longer has any oil in it, I'm assuming a tow truck will be involved.

I was not satisfied due to the fact I wasted valuable time if my day. Took my car to get services and switch out a small part that should be so simple and fearless. I had to return back to location because services person crack my windshield while switching my wishing wipers . Windshield got replaced days later . The lack of training or proper process need to be review .

great customer service

Thomas has great customer service skills.

Edward Obando provided an exceptional service

Had a great experience with Thanh Sabatier he made sure everything that my car needed was done and not to mention he got me in and out quickly would definitely recommend him to my family and fiends!