DealerBuilt / LightYear ceDMS

Michael Barr is very kind and patient with explaining auto services. He is my mother’s and I go-to advisor.

Brandy was great. Explained very well my needs and options. Very pleasant

Brandy was great to work with and very friendly.

When I came in, I was advised the blue light on my dash was “really bad.” I left it for the day so it can be worked on. And when I picked it up, I was advised by another lady that it was not worked on and no light showed so they couldn’t work on something that was not showing but before I dropped it off, I showed the blue light on my dashboard, and it was showing the same thing when I picked it up. I asked if I can leave my car so they can work on it but they informed me shuttles were gone and I could only get dropped off if it’s 10 miles. Am so frustrated especially I was so welcomed when I bought my car and now I’m getting a terrible experience.

Damage to b pillar molding on driver side

Yes

Oh, the shuttle is freaking awesome! I’ll be using you guys for ever!!

The quality of professionalism and the kindness the caring for people in such a time is this when nobody cares about the consumer but this place cares and the people that work there I’m thankful to patronize a place such as Hyundai Cerritos Candice and Heman and all the other team are excellent

Routine service appointment (oil change, transmission check, tire rotation, break check) was supposed to take 1.5 hours. I waited almost 6 hours. Afterward, during the drive back to Kapa’au, the car made loud thumping noises at speeds above 35 MPH. Also, there was a lot of water dripping onto the front passenger floor. I called from the side of the road to see if I could turn around and bring the car back. Left voicemail, no call back. Called the next morning, no call back. I finally had the car towed to a mechanic, who repaired a detached skid plate and plugged AC line. Both problems happened AFTER getting the car serviced at Big Island Motors. I expect Big Island Motors to make this right by paying for the tow and repairs. One additional problem: when I dropped off the car, I asked for them to check why the ABS light was lit up on the dash display. They did not check or fix that.

Mike is the best. I should never have gone to another dealership. The drive is worth it for the kindness, and professionalism and respect shown at Norm Reeves.

Very happy that the noise is gone, and hopefully I won’t lose anymore tires!

The truck was firstly taken in due to the back driver seat nothing being able to lock in place. The issue was then resolved according to George Juarez and was formally assured that the truck was fix and in fit condition to start using said vehicle seat. Few days later, I realized the seat sometimes get stuck while reclining, and there was a part of the seat that had been broken and very obviously glued back together and there was a hallow spot in the seat where cushion had obviously been missing. Upon letting him know about the broken plastic part, Juarez confirmed he was notified and that the part was ordered and available for me to pick up. However, my concern is that if he knew that there was a problem with the seat something was missing and or not well put on, why was I not informed of this prior to taking the truck back home? Why did I have to call him to inform him about the broken plastic part of the seat? Why did I leave Honda under the full expectation that the vehicle seat would be in good condition and or ready to use? However, I was unable to take it back for this plastic part because as he mentioned Honda is a busy place yet so am I. But my biggest issue is that while having my daughter sitting on this seat, the seat randomly slide back and forth further confirming that the seat was not fix at all. Furthermore, while readdressing my concerns he took no responsibility nor try to address the problems more so try to minimize the problem, as if a sliding seat is not a huge concern.

Great customer service

If this feedback really matters to the company then clearly letting customers know that they’ll potentially be waiting 15-20 minutes while their “Service Advisor” is ready to check them in and not calling it “bypass counter with express check out” if a customer pays online and still has to go to the counter and wait for the employee to check out and print forms for customers. Lastly, Trinity would always have the technician send videos and recommend and additional findings but no video nor recommendations. Now I’ll clearly request Trinity when calling for appointment next time.

Thanks kindly

Great service

I took it for service for oil change and to check the Bluetooth at 7:50am. Picked up my vehicle like 5hrs later. For me to come home with the tire pressure sensor on. My settings on the car where on the moment I left. So now I have to go back and have them check it again. It's an inconvenience when the work order given says everything was checked doesn't make sense did they really?

Real happy on the job.Thank you

Excelente servicio Genaro Pérez

The service was awesome! Mr. Joseph Vargas has took care of me very well & he answered all my questions I have very professional & guide me through from start to finish. The mechanic was really good! I’m very satisfied with the service!