We were first working with Clay who apparently left Grapevine Ford while our vehicle was there to be repaired. I called multiple time over two days and each time I kept getting transferred to the voicemail of someone who is no longer there. Why did the receptionist not let me know that Clay wasn’t employed there and that someone else would be contacting me. That was very frustrating. Once Aaron took over he did a great job keeping us updated on the status of my vehicle and was wonderful to work with!! He called back when he said he would. He was very friendly and polite while explaining the situation with Clay. All around we were very satisfied with Aaron!
9/21/2021
Kenneth P. VERIFIED CUSTOMER
Job well done!
9/21/2021
Patrick C. VERIFIED CUSTOMER
My second time working with Pete and he was just as great as the first time! Super nice, was able to get me in and out with no issues, and my truck looked great! Big thanks to Pete and all the folks at Grapevine Ford!
9/21/2021
Colin B. VERIFIED CUSTOMER
A great experience... Scott Monge was my contact and he gave great advice and kept me up-to-date during the service. The car is now running like a dream! Keep up the good work down there!
9/21/2021
Mary F. VERIFIED CUSTOMER
Carlos Fuentes was very helpful or they went to the car dealer Nissan somebody told me that Carlos will help me when he came out he said what can I help you today and I told him I came in to change the oil he said fine he text me what else I need for my car they told me about what I need it any text me what I need it and I told him maybe in the future I’ll come back to do the problem you told me he said OK anytime then I said thank you for your help and letting me know when I need it
9/21/2021
Rita P. VERIFIED CUSTOMER
Everyone was nice and very professional especially Scott Monge.
9/21/2021
Angela L. VERIFIED CUSTOMER
Would recommend. Thank you.
9/21/2021
Luz Victoria. VERIFIED CUSTOMER
Jaime always takes care of me when he's in charge of servicing my truck. Thank you Jaime!!
9/21/2021
Selma B. VERIFIED CUSTOMER
Ronnie is awesome
9/21/2021
Mary O. VERIFIED CUSTOMER
Brian was absolutely amazing. From the moment I drove up and each person that helped me was kind and professional. Brian was exceptional and his customer service as well as his helpfulness. I look forward to my next visit with Nissan a Cerritos. With Brian and people like him working for you you have an exceptional and amazing service.
9/21/2021
Allison C. VERIFIED CUSTOMER
Adrian was super easy to work with! No complaints from me.
9/21/2021
Carolyn M. VERIFIED CUSTOMER
Everyone was very courteous and the service was within time stated.
9/21/2021
Richard H. VERIFIED CUSTOMER
Hugh is working on a warranty issue for me right know.
He’s always taken good care of my 2021 Tahoe. Serviced washed and notified was it’s ready.
9/21/2021
Darryl F. VERIFIED CUSTOMER
Good job like always
9/21/2021
Jennae C. VERIFIED CUSTOMER
He’s great!
9/21/2021
Ray T. VERIFIED CUSTOMER
Great service! Steve excellent and thorough and friendly!
9/21/2021
Rakesh M. VERIFIED CUSTOMER
All was great!
9/21/2021
Carol W. VERIFIED CUSTOMER
Tim was exceptional to work with. He was personable, kind and reviewed all
Previous documentation I brought along. I will definitely be back for my next servicing.
9/21/2021
Deborah R. VERIFIED CUSTOMER
Great service today thank you
9/21/2021
Ryan L. VERIFIED CUSTOMER
Professional and courteous. Exactly why I come here.