No loaner cars, after Friday no information about when my car might be finished,Getting through to the service department is a nightmare, sent to and answering service many times. When I eventually got through Peter was not helpful. I doubt I will ever purchase another vehicle from you’re dealership. This is our second navigatypurchased there and service has always been an issue.
9/23/2021
Lilliana H. VERIFIED CUSTOMER
Brian from service was great. He was great with following up and answering my concerns. Thank you
9/23/2021
FABIAN H. VERIFIED CUSTOMER
I was told the service would take 2-3 hours to check and resolve the issue. I left my car at 7am and once 10:30am hit I decided to call and ask about the status of my car because I had not been called or updated, even though it had been 3 and a half hours after I first left my car. I was then told they had no information on my vehicle’s status but an associate would call me back in the next couple minutes. After another 20minutes I called back and they informed me I would get a status update at in 10minutes at 11am. I was originally told it would take at max 3 hours to find and solve the issue with my car yet it already had been 4 hours and no update till I kept calling to ask. At 11am I was told my car wouldn’t be ready till 1:30pm the soonest. apparently they also knew my car (2020 Nissan Altima) needed a system update because there have been other issues with that model. I don’t mind the wait, However if they already knew what the issue was since the beginning, I would’ve come back the following day (today) because I had a appointment at 2pm and had no car. This is why I left my car at 7am so that I could pick it up by the time I needed it. I just wish I had been kept up to date with what was going on with my car.
9/23/2021
Andrea P. VERIFIED CUSTOMER
Scott is the best, he always take great care of me,.
9/23/2021
ERIC S. VERIFIED CUSTOMER
Great service!
9/23/2021
John M. VERIFIED CUSTOMER
RGD is the very best. My car was in and out in no time. They are tops in service and I buy all of my cars from them for that reason.
9/23/2021
Jan R. VERIFIED CUSTOMER
I texted back to you about 4:00pm to see when car would be ready. The next day I picked up phone message saying car was ready that was sent about 3:57 the same day. Unfortunately I didn’t get the message until following day or I would have picked up my car and returned the rental car on Tuesday. Tried to call the number but it didn’t work. Just a heads up!!
9/23/2021
Krista F. VERIFIED CUSTOMER
Good communication
9/23/2021
JENNFIER-JORGE C. VERIFIED CUSTOMER
Awesome job as usual with ivan explain everything really well
9/23/2021
Antoinette G. VERIFIED CUSTOMER
I appreciate Tony for his excellent customer service!!
9/23/2021
Bill M. VERIFIED CUSTOMER
Scott Monge is the best!!!!!!!
9/23/2021
Jessica F. VERIFIED CUSTOMER
Evan was very knowledgeable and helpful. He went over and above to help us out.
9/23/2021
Christina P. VERIFIED CUSTOMER
the service was very nice
9/23/2021
Kuang C. VERIFIED CUSTOMER
N/A
9/23/2021
Robert J. VERIFIED CUSTOMER
Hugh Abbott went above and beyond to take care of my issue. However, the 3 weeks prior...I was jersey around, ignored, and made to feel like its 'my' problem. 3 times I left their frustrated and angry and NOBODY cared!! I reiterate what I said before...worst customer service I've ever had the misfortune of dealing with!
9/23/2021
Dee M. VERIFIED CUSTOMER
Thanks for making my trip quick and easy today. I appreciate a no-hassles visit in and out and on my way. Thanks!
9/23/2021
E E. VERIFIED CUSTOMER
My service advisor, Ronnie Crowe is outstanding in every way.
9/23/2021
Karen G. VERIFIED CUSTOMER
You are so efficient and transparent with me. I really appreciate it.