The issue I had was that I waited almost 3 hours before I was told I had a nails in one of my tires AND then told the tire I needed was not in stock thus I left without having any work done and had to come back another day. It would have been better for a customer to be notified that the tire could NOT be repaired and would have to be replaced prior to waiting an INORDINATE amount of time for NOTHING. I didn’t understand the time delay as NO ONE was even in the waiting room except me. HONESTLY it makes me want to go elsewhere in the future simply because I don’t have hours to wait.
10/1/2021
David S. VERIFIED CUSTOMER
Miguel did a great job communicating and facilitating the repairs and information to me. My vehicle was in great shape when it was returned. He was very professional and kind
10/1/2021
Mark P. VERIFIED CUSTOMER
Jody is fantastic to work with. She is diligent and professional.
10/1/2021
Richard L. VERIFIED CUSTOMER
Great job, very very happy customer!
10/1/2021
SALLY B. VERIFIED CUSTOMER
Great service every time! Pete Rochelle is a stand out! Excellent Ford Rep!
9/30/2021
Jacob A. VERIFIED CUSTOMER
Tyler was awesome!
9/30/2021
Alex B. VERIFIED CUSTOMER
Did an excellent job on my vehicle
9/30/2021
Alex B. VERIFIED CUSTOMER
Did an excellent job on my vehicle
9/30/2021
Alex B. VERIFIED CUSTOMER
Did an excellent job on my vehicle
9/30/2021
Alex B. VERIFIED CUSTOMER
Did an excellent job on my vehicle
9/30/2021
Rogelio N. VERIFIED CUSTOMER
I’m very happy with the service Jorge Lopez is very helpful thank you Jorge
9/30/2021
Kiyoe M. VERIFIED CUSTOMER
Car drives better than before it was serviced . The service rep provided excellent service.
Thank you so much,
Kiyoe M
9/30/2021
Arthur R. VERIFIED CUSTOMER
Always first class. I thoroughly enjoy working with Darren and have full confidence in both he and the Grapevine team.
9/30/2021
Walter S. VERIFIED CUSTOMER
Well done! Quick & easy.
9/30/2021
George M. VERIFIED CUSTOMER
Jodi McPhale has been great throughout my transmission issues.
9/30/2021
Sumit M. VERIFIED CUSTOMER
Na
9/30/2021
Bobby U. VERIFIED CUSTOMER
Pete went above and beyond. And for the work they done I have never had it done so fast.Thanks Pete and all the guys that worked on it
9/30/2021
Dorothy L. VERIFIED CUSTOMER
Caesar was a great customer service person. He was a delight to talk to and work with. I definitely will recommend him and call him myself the next time I have a vehicle issue. Dorothy L