We waited for more than 3 hrs for the service of my car. At closing the one personnel ask us what we are waiting we are already until he called an attendant to address our problem. No service was done just maintenance of the EV battery.
10/16/2021
Sandra M. VERIFIED CUSTOMER
The service rep was very rude and disrespectful. He lied and in so many ways called me a liar as weel. We were ver charged and disrespected. Never again will I do business at this Nissan store
10/16/2021
Lashontay L. VERIFIED CUSTOMER
Edgar is the best. Got me in and out super fast. Thank you(:
10/16/2021
Paul P. VERIFIED CUSTOMER
Tony was professional, knowledgable & extremely helpful. He kept us appraised in every step of the service process.
10/16/2021
Jesus H. VERIFIED CUSTOMER
Cerritos Nissan always exceeds my expectations. Customer service from
Service and parts is exceptional always.
10/16/2021
John M. VERIFIED CUSTOMER
2 days after my service appointment, I received coupons in the mail for the exact same services. The rep should have mentioned any available discounts.
I'm out $28 and a little disappointed
10/16/2021
Jon L. VERIFIED CUSTOMER
Aaron did a great job communicating with me and my vehicle was done promptly.
10/16/2021
Carl H. VERIFIED CUSTOMER
Absolutely! Truck was fixed quickly and communication was timely! Always a pleasant experience at Grapevine Ford service. Thank you for making it easy.
10/16/2021
Justin S. VERIFIED CUSTOMER
Rachel kept me updated every day very professional she is a great fit for that job
Great job Rachel!!!
10/16/2021
Karen W. VERIFIED CUSTOMER
Heath was responsive, efficient and communicative. Great job!
10/16/2021
Susan W. VERIFIED CUSTOMER
Robert was great! Just a maintenance service but he treated me like I was important. Love the courtesy pick up!
10/16/2021
David K. VERIFIED CUSTOMER
Nice job
10/16/2021
Jennifer C. VERIFIED CUSTOMER
Said he would blow out the leaves from the hood. Not done. Made me not trust any work that was done. Actually no work was done. Just said they couldn’t find anything. Do not trust this work. I think Hugh wasn’t happy that I asked him to consult with a prior mechanic of mine.
10/15/2021
Connie S. VERIFIED CUSTOMER
Tony is always helpful when I bring my car in.
10/15/2021
MARTHA AND. VERIFIED CUSTOMER
Thanks!
10/15/2021
Long N. VERIFIED CUSTOMER
Service advisor explained clearly about the 60M services. Well done
10/15/2021
John V. VERIFIED CUSTOMER
None
10/15/2021
Monica M. VERIFIED CUSTOMER
Mr Nava ALWAYS clearly communicates, addresses the issue (makes sure The Team gets the job done), AND is congenial! He IS the reason I reach-out to Nissan for service.! THANK YOU Mr. NAVA for your help!!!
10/15/2021
Helene N. VERIFIED CUSTOMER
Eric is great!! I’m very comfortable talking to him and even asking for advice about my truck. I do wish that you take me off this survey list as I really dislike filling these out and especially every time I come in.
10/15/2021
Homayoun A. VERIFIED CUSTOMER
Very friendly personal and helpful to resolve the issue