Miguel Luna and his Technician were very efficient and helpful. Prime examples of the good work that occurs here and the main reason why I come back.
10/26/2021
BARBARA G. VERIFIED CUSTOMER
It is always a pleasure to deal with Bob. He is always professional courteous and gracious. He is definitely an asset for your company, please don’t lose him
10/25/2021
Alyssa F. VERIFIED CUSTOMER
Amazing service
10/25/2021
Dominique T. VERIFIED CUSTOMER
Tony Fears Jr has always provided my family and I with outstanding services each time we have brought in our vehicles.
10/25/2021
Gary P. VERIFIED CUSTOMER
Good job
10/25/2021
Germaine M. VERIFIED CUSTOMER
Jesus was very professional amd provided excellent service. Thank you!!
10/25/2021
Jamie B. VERIFIED CUSTOMER
Brad was great. But I spoke with someone else before I picked up my car. If you really want to improve anything it should be teaching empathy to certain service reps .I wish I knew his name but hes not a good person to have dealing with customers first hand. Thank you for asking .
10/25/2021
Susan F. VERIFIED CUSTOMER
Service advisor was very nice and helpful
10/25/2021
Cesar U. VERIFIED CUSTOMER
He was always on top of my cars needs and kept me informed.
10/25/2021
Julia L. VERIFIED CUSTOMER
RGD was amazing and extremely helpful during my recent visit. I will definitely ask for him on my next visit!
10/24/2021
Bob L. VERIFIED CUSTOMER
The first time I have been disappointed with Service for many years. The ZakTek application was supposed to be completed between 7:00 to 12:00, as it always has. The truck was not ready until 04:00. That’s fine if anyone would tell you it will be much later. No one answered my reply to Chris’s text asking if I had questions or concerns. There is no possible way to get a call answered in Service and no one will return calls. Absolutely crazy. I finally had to drive up there just to find out where the process was. Makes me question who I will by from and service with in the future. It has been with Grapevine for years but I am not treated like it.
10/24/2021
Suresh M. VERIFIED CUSTOMER
The person who serviced me was James Whalen. He was outstanding in service and follow up.
10/24/2021
Suzanne C. VERIFIED CUSTOMER
I had an appointment for an oil change. After waiting 1 1/2 hours, I went to check the status. I was told it was done and going to the car wash. I forfeited the car wash due to the long wait. The technician did NOT put the oil cap back on and I drove home. Oil was everywhere and smoke was coming out. I cleaned up what I could and recontacted Edward. No solution was presented except they could tow it in. I replaced the cap and advised I would return after work the next day. I spoke with the manager ahead of time but when I showed up, I waited 15 minutes before the manager spoke with me. Then Edward said it could be cleaned up in 30 minutes. Luckily the manager intervened and stated the job would take longer and got me a rental so Nissan could rectify the problem. I did wait almost an hour for the rental but the technicians did clean my car and air up the tires on the 3rd day. I drove to the dealer 3 times for a simple oil change that I had an appointment for. I find this service completely unsatisfactory.
10/24/2021
Daniel P. VERIFIED CUSTOMER
Nicely service
10/24/2021
Teraign T. VERIFIED CUSTOMER
Brian is professional and he is a good listener. He wasn’t pushy, trying to over sell. This is exactly how we like to interact with car dealerships. We will be returning.
Thank you
10/24/2021
DAWN M. VERIFIED CUSTOMER
superior customer service as always
10/24/2021
Katy C. VERIFIED CUSTOMER
Aaron was great.
10/24/2021
Mike R. VERIFIED CUSTOMER
Jody did an outstanding job! Great customer service!
10/24/2021
Billy C. VERIFIED CUSTOMER
Always a great experience with Grapevine Lincoln, from sales to service.
10/24/2021
Monica G. VERIFIED CUSTOMER
Tim was very helpful and I am very pleased with service overall.