Berkshire Hathaway Automotive Group

Service drive team members are always pleasant, punctual and deliver white glove service

Jacob was very kind and professional. He went above and beyond to be helpful and his follow through was impressive.

The wait time was really long, and I dropped by in the afternoon more than once and was told that I couldn't leave my car for service. The junk all over the interior of my windshield was not properly removed, and Daren had to redo it. Grapevine Ford should expand their service center and waiting areas too. Seems like there is a lack of space for vehicle service and customer areas. No coffee or beverage service either. When is your cafe going to reopen?

Outstanding service. Thank you.

Joe was very friendly and made my service experience easy.

....delays... broken communication promises....

Anthony is always very attentive. He listens to you and explains what is going to be done. Very happy with Anthony's service.

Aaron was very friendly and kept me up to date on the progress / estimated pickup time for my vehicle. Really appreciate you guys being able to finish the work before Xmas!

Jeep was brought in for service. It was my first nderatanding that if brought in that my car would be inspected once over before leaving the shop. Turns out my jeep had 8% oil life and we were not notified about it or even asked to get any additional services. This is extremely disappointing and frankly unacceptable. I would like to be contacted by a manager at the earliest convenience. Thank you

Anthony was exceptional and took great care in ensuring my issues were taken care of.

It’s always a pleasure dealing with Aaron. He’s always honest and to the point on each situation and I appreciate that. He’s been my advisor for many years.

Quick and easy, Thank you!

Gregg and the staff was great love the results of my car

Tim is great - thank you

The service advisors and staff were very friendly and courteous. The timing of the service (oil change and tire rotation) was fast as well; it took a total of 90 minutes. However, I left the dealership with a bad taste in my mouth. I previously used my FordPass points on a full service oil change and tire rotation. Everything was covered by the points. The line item is called "Service Drive Special" for $69.95 which includes the oil change, tire rotation, battery & cable check, brake check, and multi-point inspection. Here's where the first and second services differ. The service advisor told me that the "oil conditioner (booster)" was covered under the FordPass points the first service but is not covered now under the second service. And that the charge would be $28.69 total. Not only did they did not tell me prior to doing the service, which I could have declined as Ford has no recommendations for oil conditioners, but I also looked at my first service invoice and found no line item for the oil conditioner (booster). So while I was only perturbed when the service advisor told me this and asked me to pay $28.69, I am now very upset that it seems the oil conditioner (booster) was in fact not on my first service anywhere. So if that is the case, the service advisor basically lied to me about it and upcharged me for something that even Ford has no recommendations for, simply to make more money off of me. There are arguments for oil conditioners (boosters) for and against their use. I don't see how it should be recommended for a new vehicle anyway. But what gets me is that I had no choice in the matter. They just did it and charged me for it. Then to lie to me about it being covered on the first service, I will be taking the service of my F150 elsewhere. Sam Pack Ford is up the road and is maybe 5 minutes farther than Grapevine Ford; hopefully they don't try and pull this kind of stunt.

Great service and efficient

I drop mi car in the morning and no body call me the not be ready,i have to call by the afternoon and I have to call againt nex day by the afternoon, I was upset for the mis communication

The service is great, thanks

Friendly, positive, and courteous. Great experience.

Kyle was excellent. I truly appreciate his work ethic and attention to details. You are lucky to have him working with you.