Berkshire Hathaway Automotive Group

Richard is the best!!

Excellent Service.

I understand Covid is impacting everything and wait times are longer than usual. My issue is that I brought my jeep in Thursday morning and was told “today or tomorrow”. I didn’t hear anything until I called Friday late afternoon requesting status. I was then told “tomorrow “. I saw Jacob at 8am Saturday morning to get something from my Jeep, no mention of status. I called back late afternoon Saturday and he informed me the heavy duty technician works every other Saturday. Why did he tell me Friday that it would be tomorrow, and when your heavy guy was out Saturday, why didn’t you call or text? I then asked for some level of certainty my jeep would get looked at Monday, he said he couldn’t confirm. I asked him to please call me because it had been 3 days without a single call so far. He said he was off Monday but would leave a sticky note ti have someone call. No one called. I called late Monday and was told probably tomorrow. My issue is, if I had known and the expectation had been set or reset at any point in time throughout this experience of I had received a single call we could have recovered. Jacob really didn’t seem to care… that was another big issue. This is the 2nd wrangler I’ve purchased in 2 years and my first experience with service. It was pretty terrible. The nicest person I spoke to was a gentleman by the name of Richard. I spoke to him Saturday morning asking if I could get into my jeep to get my sons baseball bag. He asked his far out I was and said he’d let Jacob know right away and we will grab it. Richard sounded like he cared and was concerned for me… I run up to Jacob’s office and he’s hanging out talking shop with the boys. Just really didn’t care. And if he did, he never let on to me that he did.

Pete wS great to work with, very helpful and thorough. Thank you

Great service

Pete always provide exceptional customer service and demonstrates the highest level of professionalism.

Pete Roshell has always been courteous and efficient. I believe he is your best service advisor.

Pete is simply superb

Chill dude and great customer service

Pete and the rest of the team do a great job and make it easy.

Very good service

Pete is an outstanding service employee..keeps you informed, very personable and knowledgeable. Always look forward to having him in charge of my service appointment.

All that I ask is have a functioning voicemail box that is NOT FULL. A computer voice telling me that the box is full and then hanging up on me is so 1980s….

Pete always produces best in class service.

Jody treated me with the respect as a good customer service representative should. Please tell her that I said thank you. Sincerely, Michael Pace

Got me in and out way under the time I was first given. They said they had a lot of people out and were understaffed but I really couldn’t tell. This is why I go back..

The service advisor is knowledgeable and friendly. Glad to have someone that I can talk and work with.

Tim had the repair done quickly.

Outdoor seating would be nice, especially during Covid.

Will be back for my regular oil change soon.