When the car was returned to us, the carpet floor on the driver’s side was very dirty with oily black shoe print dirt as well as something black and oily on the front passenger seat. I take pride in keeping my car clean especially the interior and was completely disappointed finding it like this. I took pictures if proofs are needed.
1/30/2022
Richard C. VERIFIED CUSTOMER
Great service
1/30/2022
Shari W. VERIFIED CUSTOMER
Hassan made my first visit very easy and comfortable
1/30/2022
Danial N. VERIFIED CUSTOMER
Service advisor great (Kyle). Doing his best throughout. Provided great service where he could.
Service department backed up and could tell chaotic. Cars left unprotected and unlocked in side lot for days.
1/30/2022
Wilmer C. VERIFIED CUSTOMER
Ok
1/30/2022
Greg K. VERIFIED CUSTOMER
Thanks for the follow up!!!
1/30/2022
Laurie S. VERIFIED CUSTOMER
Super service. They had my car serviced and out in a very reasonable time frame!
1/30/2022
DENISE F. VERIFIED CUSTOMER
Richard is absolutely excellent. He would be the only reason I would keep doing business with AirPark Jeep.
1/30/2022
Enitd Yesenia. VERIFIED CUSTOMER
Eric is the best....
1/30/2022
Enrique C. VERIFIED CUSTOMER
I would have given a lower rating but because they reached out to me concerning a misstep from the service department to correct the issue, that satisfied me.
1/30/2022
Daniel P. VERIFIED CUSTOMER
Nice service
1/30/2022
Antonio G. VERIFIED CUSTOMER
Jacob was straight to the point as yo what needs to be done for my car. Service took about exact timw promised, inside of car though was not vaccumed. Jacob was nice guy, thanks!
1/30/2022
James N. VERIFIED CUSTOMER
It was finished quicker than I was initially told
1/30/2022
Kevin R. VERIFIED CUSTOMER
Hassan was terrific!
1/30/2022
Karen F. VERIFIED CUSTOMER
Outstanding service!!!!
1/30/2022
Shawn S. VERIFIED CUSTOMER
Hassan my service advisor is the best!
1/30/2022
Michael B. VERIFIED CUSTOMER
This is the email I sent the manager the day of my service
Hi John,
I was in your service department today for recall work on my 2012 Versa. Needless to write, I won’t be bringing my vehicle back to this location in the future. My car was here 7 hours and not completed as promised keeping me from a very important commitment I had tonight. I understand that “things take time”, “the computer is slow today”, and “we’re doing the best we can”. These phrases are not only patronizing but also do not ever help any situation. Further, if I ask a service advisor “what do we do about this”, I am certain the response should never be “what do you want me to do? Since I couldn’t know anything about the organizational workings of a car dealership how is the customer to answer that question? I could have brought it in tomorrow (Sunday) had I been told it would not be done on time. Which was vague to begin with and all along the entire process. Regardless, I’ll take my vehicle elsewhere in the future.
Thank you for your time
1/30/2022
ANDRE C. VERIFIED CUSTOMER
He is very accommodating and he explained the information very well.
Highly recommended.
1/30/2022
Jerold A. VERIFIED CUSTOMER
The service I received was very good Jacob made me feel ensured that my car will be taken car of in the right hands and I was satisfied with the work done on my car. The only problem that I did have is I could not have my car diagnosed in the same day. I have a problem with my cars ac it only blows hot on the passenger side while the driver side works fine. I can only leave the car there for the weekend and you are closed on Sunday. They said that you guys are 3-4 days behind on work for cars and to just see what is wrong I would have to leave it but I can’t because I need the car for work the rest of the week. I just wish there was some way to diagnose it one week and buy the parts so that the next weekend I can just get it installed. Time was also an issue because it took 3 hours for an oil change and inspection even after I had to book an appointment 2 weeks in advance.