Tyler was professional, efficient and personable. He knew what he was doing, explained how long it could take and added a service that had not been scheduled. He set the expectation and when I learned I needed to possibly leave the car overnight he eliminated my concerns by telling me he would arrange to have Uber take me home & bring me back, if needed. He went above & beyond! Then he got the job done in one day! Great service!
2/23/2022
KEN D. VERIFIED CUSTOMER
All good
2/23/2022
Russell W. VERIFIED CUSTOMER
Mechanics did not reset my “oil change” indicator after doing the oil change work. Pete had to take it back to the shop for them to reset the indicator. I also found grease marks from the mechanics on my door upholstery. I had a 10:30 appointment and it took an hour to get an oil and filter change. It seems there isn’t a dedicated staff assigned to do this type of work. Poor service and low quality is not what I’m looking for when I go to a Ford Dealer. I might as well use a quick service oil change outlet. I feel I’m paying a premium price for sub-mediocre work.
2/23/2022
Linda D. VERIFIED CUSTOMER
Outstanding service
2/23/2022
LAJWANA C. VERIFIED CUSTOMER
Greatly appreciate Bob getting me in without an appointment.
2/22/2022
George C. VERIFIED CUSTOMER
Great customer care!!
2/22/2022
PAUL S. VERIFIED CUSTOMER
Ted and Tim both did a great job thank you
2/22/2022
Donna B. VERIFIED CUSTOMER
Great service from Tim.
2/22/2022
Tobi C. VERIFIED CUSTOMER
Tim was professional and provided exemplary service,
2/22/2022
Charles K. VERIFIED CUSTOMER
Scott Monge always takes great care of me and my Lexus. As an added bonus I always enjoy chatting with him.
2/22/2022
Ryan M. VERIFIED CUSTOMER
Scott was very helpful with deciding on our tire service. He got us setup with our loaner car super quick. Super easy to talk to. 5/5 stars to Scott Monge.
2/22/2022
Dolores H. VERIFIED CUSTOMER
I enjoyed doing business with Lexus today!
Thanks for the loaner car too..
Love my Lexus SC430 and the cabin smells amazing now!!
2/22/2022
Banafsheh P. VERIFIED CUSTOMER
They are great!
2/22/2022
Erin L. VERIFIED CUSTOMER
Eric is awesome…always kind and helpful.
2/22/2022
Bernie K. VERIFIED CUSTOMER
the service assistant anthony was good but i thought the time required for the service was excessive
it should not take more than an hour to change oil and rotate tires
2/22/2022
Bruce G. VERIFIED CUSTOMER
Great service
2/22/2022
VINCENT O. VERIFIED CUSTOMER
This was my first experience with Heath. He was very professional and did a very good job.
2/22/2022
TRUDIE J. VERIFIED CUSTOMER
Pete did a great job taking care of my vehicle and making sure that I had everything I needed as well. Even while training a new service rep, he made sure that customer service was at the highest quality.
I love recognizing a job well done; however, I really wish I didn’t have to fill out so many service comments/surveys. This could all be done in one message/email/link.
2/22/2022
Kathy L. VERIFIED CUSTOMER
Pete was great.
However, there is a big problem that could not be resolved that I should have been aware of at the time of purchase.
Please call me if you would like more information.
Regards,
Kathy L