Alfredo went above and beyond to help me with guidance on a part I purchased. Outstanding service.
4/20/2022
Heath G. VERIFIED CUSTOMER
Helpful and friendly. Got my car taken care of!
4/20/2022
KRISTY B. VERIFIED CUSTOMER
Very unorganized, I have no clue what was done to my vehicle and my first appt was canceled because they didn’t know if the lo jack was suppose to be installed
4/20/2022
Tony D. VERIFIED CUSTOMER
Mr. Walker is great.and help me out greatly I appreciate it
4/20/2022
DENVER J. VERIFIED CUSTOMER
Great job Grapevine Ford, great service, great facility. Truck never looked better after my first Zaktek appointment. I was in and out quick, looking forward to coming back.
4/20/2022
MARIO G. VERIFIED CUSTOMER
Great service all around!
4/20/2022
Janean C. VERIFIED CUSTOMER
Completely satisfied with the professional service for my Lincoln.
4/19/2022
CHRIS D. VERIFIED CUSTOMER
I'm from Canada and was having trouble with the air conditioner on my 2017 Ram Laramie Longhorn. I spoke with John last week and he was able to get me booked in today(Monday, April 18). John got me all fixed up. He was great to deal with.
4/19/2022
Nemat A. VERIFIED CUSTOMER
Good customer service in a quick service thank you so much
4/19/2022
Lawrence T. VERIFIED CUSTOMER
Pete always makes sure my experience is nothing short of excellent and I am 100% satisfied.
4/19/2022
CARLOS A. VERIFIED CUSTOMER
Will look forward to it
4/19/2022
Dena T. VERIFIED CUSTOMER
The vehicle repair was incomplete and it leaked all over my driveway that night. The transmission fluid had clutch material in in, and it was not flushed. It was refilled without a filter change.
4/18/2022
Daniel T. VERIFIED CUSTOMER
Joe was great and handled my issues quickly and efficiently.
4/18/2022
Justin C. VERIFIED CUSTOMER
Tyler Jacques’s is a model employee! He set the standard on how I believe customers should be treated. Both very professional and able to be personal as well. Took care of me and I’m sure everyone else he has had as well. Employee of the month vote from me! Give this man a raise! I’ll drive the extra miles to make it to Grapevine. I’ll be requesting Tyler Jacquess every time I come back to Grapevine Ford. Great experience.
4/18/2022
Todd H. VERIFIED CUSTOMER
Tyler is great! Thanks!
4/18/2022
Milan M. VERIFIED CUSTOMER
but you do tremendous over selling. Over the phone I was quoted $100 for 15K service. The advisor wrote up $300. When I questioned I was told it also includes and oil change and that was $150. So why a quote of $300?
4/18/2022
Robin A. VERIFIED CUSTOMER
Anthony was amazing! Super helpful and everything was done quickly and he was very personable/ friendly. :) Thank you so much for all your help!
4/18/2022
Gabriel C. VERIFIED CUSTOMER
Good job
4/18/2022
Lillian C. VERIFIED CUSTOMER
My car sat in service for 6 months and nothing got done until I started being pushy. It seems you only get treated properly if you’re aggressive or else they walk all over you and leave you without your car for 6 months