Kyle Heckathorn is the best service advisor I’ve dealt with from any dealership in any state. (I’ve lived in a few)
Keep that guy around. Extremely professional, well spoken and articulate on follow ups. Top notch.
- Andrew J. Hulshizer
4/22/2022
Allison P. VERIFIED CUSTOMER
Great service
4/22/2022
Joe G. VERIFIED CUSTOMER
Brian Doeden is the best!!!!!!! Thank you thank you thank you!!! The front service lane not so much They told me the ventilated seats on a 2020 GMC SLT that there is no noise and no air comes out of the seats. Brian knew exactly what was going on and had it fixed thank God for Brian
4/22/2022
William W. VERIFIED CUSTOMER
Jody did a fine job.
4/22/2022
Charles W. VERIFIED CUSTOMER
Recall issue corrected, No issues.
4/22/2022
JOANN W. VERIFIED CUSTOMER
You’re welcome
4/22/2022
Denise O. VERIFIED CUSTOMER
My service advisor made things so easy for me! I was concerned about 2 Orange symbols which had appeared on my dashboard. Indicating some trouble. He spoke with the servicemen who said it was nothing to worry about & removed them, assuring me all was well and also that 6 month intervals were okay between service visits.
I feel much better & safer!
4/21/2022
JOHN S. VERIFIED CUSTOMER
Ronnie or service agent was very helpful and professional
4/21/2022
Debra N. VERIFIED CUSTOMER
Jody is an awesome service advisor. We are always very happy with our service experience with Grapevine Ford.
4/21/2022
George R. VERIFIED CUSTOMER
Excellent service
4/21/2022
John S. VERIFIED CUSTOMER
John was great! Under promise , over deliver as the saying goes.
4/21/2022
Carlos G. VERIFIED CUSTOMER
Great communication
4/21/2022
Gilbert H. VERIFIED CUSTOMER
Thanks
4/21/2022
Kevin K. VERIFIED CUSTOMER
Great service.
4/21/2022
Bruce B. VERIFIED CUSTOMER
Very smooth and courteous
4/21/2022
LAURA K. VERIFIED CUSTOMER
Richard Small was very nice, very professional and very easy to work with. Thank you!
4/21/2022
Estelle D. VERIFIED CUSTOMER
Scott was awesomr
4/21/2022
Mariann K. VERIFIED CUSTOMER
My service rep Hassan Sarim has handled the maintenance of our Lexus several times in the last few years.
He gives thoughtful suggestions and good explanations, and I feel he’s as interested in the vehicle’s performance and safety as I am.
4/21/2022
Pamela S. VERIFIED CUSTOMER
RGD, Gus, and the Lexus team are fantastic! They are welcoming, efficient, friendly, always available to answer any questions that I might have.
It is always a pleasure working with this team!