I have lost trust in their customer service. I was led to believe by Tim that I would receive a 10% discount for the labor & parts. I had given him notice that I was concerned with the costs & was keeping my service cost under )$1,000 which is why I refused the other 3 service suggestions he had. Even when he called to tell me my car was ready I again asked if I had my 10% discount & he assured me. Unfortunately, at time of check out he only gave me $75 discount instead of approx $117 off citing that’s all he could take off. I feel like he didn’t do much to address my cost concern. Next time I will shop around & not sheepishly trust this particular Lexus Dealer Service. I’ll move my business elsewhere. Tim didn’t particularly care to keep my business so off I go somewhere else who will give me my measly 10 % discount or even more esp when my bill is over $1k.
4/23/2022
Danielle L. VERIFIED CUSTOMER
He was awesome
4/23/2022
Kelly C. VERIFIED CUSTOMER
We appreciated Adrian Baca's knowledge and professionalism. He also made sure we did not need anything else while our vehicle was being serviced. Also we did notice how well and appropriately dressed he was.
Thank you Adrian!
The Crockett's
4/23/2022
Annie W. VERIFIED CUSTOMER
Kyle was wonderful, helpful and honest!
Thank you!
4/23/2022
DELANA P. VERIFIED CUSTOMER
Hugh is wonderful!!! Excellent customer service from beginning to end!!!!
4/23/2022
RANY Q. VERIFIED CUSTOMER
AmazIng customer service. Provided frequent updates and made sure all my questions and concerns were answered.
4/23/2022
PEGGY M. VERIFIED CUSTOMER
Hassan is so great to work with. A real asset to the service department. He always makes me feel he has time to take my calls or solve my vehicle issues.
4/23/2022
Bruce J. VERIFIED CUSTOMER
Daven did an awesome job
4/23/2022
Deborah L. VERIFIED CUSTOMER
Awesome customer service
4/23/2022
JOHN F. VERIFIED CUSTOMER
Was a good visit and you’re the first of 4 Ford dealerships to wash my car which was appreciated.
4/23/2022
ANGELA T. VERIFIED CUSTOMER
I was very well satisfied with courtesy of staff and the accuracy of a job well done.
4/23/2022
Connor C. VERIFIED CUSTOMER
John was fantastic to work with! 10/10
4/23/2022
Ken F. VERIFIED CUSTOMER
Thanks
4/23/2022
Darin S. VERIFIED CUSTOMER
Heath was great and accommodating as usual. No complaints
4/23/2022
Mark L. VERIFIED CUSTOMER
Always enjoy working with Pete
4/23/2022
SHARON K. VERIFIED CUSTOMER
Bob is wonderful to work with. I appreciate his integrity.
4/23/2022
Korey T. VERIFIED CUSTOMER
Jody was awesome, kept me up to date on my truck, she is super nice every time I called her. Still having same issues with my truck, don’t know exactly what’s going on with my truck with the alignment, but took it over to CTU and they did another alignment, and still doing the same thing. I know it’s probably a lift manufacturer issue. But other than that Jody and ford was great, did take a while to get my truck in, cause there were so many vehicles before me.
4/23/2022
Mike D. VERIFIED CUSTOMER
Apparently everything is OK according to the service tech who worked on my vehicle. So no repair needed is great.
4/23/2022
Bradley S. VERIFIED CUSTOMER
I brought my Jeep into receive service for another dead battery. This is a return after being told your location would not address my battery issue in October of 2021 due to an "after market alarm" that I did not put on the gladiator. This alarm was included from the dealership I purchased it from. Ultimately, I took it to the other dealership in October and they kept the vehicle for 30 days in order to figure out the problem. The problem was a cracked HVAC header. The problem returned a few weeks ago, and your technician immediately assumed it was the aftermarket alarm. I have been told multiple times that if they decide the alarm is the cause the cost will come out of my pocket. As a Jeep dealership, I expect to be treated the same at all locations. I do not feel your technicians have truly examined the problem at hand. I felt dismissed. I am truly disappointed with my overall experience at your dealership.
4/22/2022
Gary R. VERIFIED CUSTOMER
Bob was a real professional. I was very satisfied.