Berkshire Hathaway Automotive Group

Ok hello to whom it may concern. I bought a $48,000 Camaro SS and midway had installed 2 new rear tires part of the deal. After tires were done .I heard a noise in left rear wheel .not long after that TPMS fault I am a Ase master technician 40 yes and used my Tpms tool to diagnose. Made a appointment came 1/2 hour early to have sensor and zertech done ..I was told be done at end of day . End of day came ..I received no calls so I called and couldn't reach anyone . I drove down . No one knew what was going on with my car ..Victor left early .not communicating to anyone . I didn't plan to leave car over night needed my car ..they lost my key .I had to drive home and get spare ..my car sat same spot for 6 hours wasn't worked on . I came next day they found my key . I went and bought my own tpms sensor and installed myself . without a tire machine . By pushing bead down and sneaking sensor out .then rolled tire to car I can hear 2 objects in tire but unable to retrieve them . Then after talking to service prior .they said again? Another sensor ? I said this is only one I know about ..so this is what I think happened . When 2 new rear tires were done part of deal .tech broke sensor by accident They warranted a new sensor . And tech left old broken sensor and possibly a socket in tire . A $48k car 200 mph muscle car . I then picked up car and objects in tire broke new sensor and .I paid $59 for another sensor only the objects are still in tire Would you like me to come to dealership and let's have tire broke down and let's all see what's in my tire that's causing concern Then. We can resolve this. I'm very disappointed ?? I can come by anytime . I will come by Monday and talk to Valintino my salesman . I think we should see what's in tire . I know I didn't leave anything in tire . I changed sensor and had damage on it like something rolling around in tire hitting it and objects are still in tire . From my experience sounds like 2 objects one possible a socket and other a sensor Frank A

Alfredo is one of the best service representatives I have ever worked with. Great asset to Grapevine Ford

Absolutely 5 Stars !! Tim Rau in Service Dept deserves 10 Stars.

Joe was extremely helpful and answered any questions that I had. Got me in quickly for my appointment and was very personable.

Hassan the Service Rep is so efficient and always personable. The rest of the staff are friendly as well.

Excellent service!!!

My service coordinator Rgd, was professional, informative and timely. I could not ask for more. Thus why u ONLY get my car serviced @ the Mission Viejo location!!!!

John was very courteous and took care of all our needs promptly!!

Not even car wash replaced fuel pump droped off full of gas picked up empty pissed

Tim Rau has been my service manager and takes such great care with making sure I understand exactly what my car needs n listens to my needs. He keeps me updated on car service status. Very personable and great customer focus!

2 hours for an oil change is too long to wait

Fast service

He is the MAN!

John is great. He is very attentive and on it!

Tyler is a top performer. I managed a top staff for 30 of my 40 years. Hiring personable people who care about people and pride in his performance and company is always a winner. Thank you. Believe I have been through 12 or 13 personal and professional cars. They were all my choose.

The service Tyler provided was Dien and helpful. It makes me wish I bought my car there.

The service team is always friendly and helpful when I bring my cars in for maintenance.

Thanks Daren!!

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Earth Angel Heath is an intergalactic ambassador for Lincoln. Sandy Smith helped me choose my Black Label about a year ago. She introduced Heath to me at that time, and Heath has been there every step of the way. The exemplary service, care, attention, and professionalism is why I will stay a Lincoln driver.