Berkshire Hathaway Automotive Group

Great service

I schedule an appointment with Aaron to have the work done on a recall on my F150 truck. He communicated the process professionally and returned my vehicle in a timely manner. I am very happy with the work of Aaron and Grapevine Ford.

Great and friendly service as always.

Bob is the best service manager. I trust him completely with my car.

Jody crushed it on the customer service! 5 starz!

Heath Thimons is the best, great service !!!

Bob is always wonderful to work with.

He was awesome

Hassan was very good. He paid attention to my concerns and addressed them. He explained the work done and answered all of my questions.

Was great

Need to get a solution from Lexus on the issue with the noise on the trunk opening and closing.

Hassan is friendly and very helpful

Very easy experience

Outstanding customer service

My Jeep was due for an oil change. When I brought it into the dealership, I mentioned to my service agent that the tires were low and would it be possible to air them up in addition. I also mentioned that I wouldn’t be able to pick up my Jeep during the hours of 10a-2p. My service agent called at 10:30a… When I got back to the dealership later in the afternoon, my service agent wouldn’t apply a promo code emailed to me by Airpark. My previous service agent was more accommodating. Also my previous service agent would call or text to confirm my approval of additional service required. So receiving a significantly higher bill than normal without explanation in advance was alarming..however I paid the full amount for oil change, tire rotation and fees. After paying and getting into my Jeep, a warning sound was emitting from the dash. The tires were low. I could have screamed! Had I just paid for a service that didn’t get completed or did my service agent fail me AGAIN in the same day? So I got back out of my Jeep to explain the situation to my service agent and he zipped off in my Jeep for 20-30 minutes. I was “on the clock” for my job and then had to waste my time on someone else’s incompleteness. Not cool.. It was not a good experience at Airpark Dodge Chrysler Jeep today :(

Kyle was once again great as my service advisor.

One of the best Service Representatives I have ever had the pleasure to work with.

Hasan is truly one of the best service advisors I have ever met. Very pleasant, knowledgeable and explains car issues in a way that anyone can understand. My loaner car was waiting for me and he offered me tea, coffee or water. Just a great guy and represents the dealership in a professional manner.

Hugh Abbott was excellent!!!

Kyle is amazing!!!! I can’t thank him enough for always taking care of me!