Berkshire Hathaway Automotive Group

Jon is the best service agent I’ve dealt with at your jeep dealership in the last six years.

Organized, friendly, service explained, clean and quiet environment. A good experience.

Good service and coordination.

Evan is the best! He is honest and always working to accomplish your goals!!

I was late for the appointment but Kyle worked me in anyway. Much appreciated!

Fast, courteous service

Thank you so much for the help today. It was really appreciated. Alan G

Professionally and fast Thank You, John

Very helpful

I absolutely love doing business with Kyle. He’s professional, knowledgeable, and friendly.

Nice people, good service, left feeling happy. :)

My service advisor Alex was wonderful to work with. He kept me informed every step of the way, even if it wasn’t good news of a delay or whatever it may be. He was truly the best advisor I’ve had for any vehicle me or my family have had serviced at Airpark. I would like to share the struggles that the service department was experiencing during the almost 2 weeks my car was there. I made an appointment online and also spoke to a scheduler at Airpark before bringing my car in, obviously at that point I wasn’t given any sort of exact ETA on when my car would be ready, but was told it would be ready by in a couple of days. I had another vehicle to use so I left my car there and said no rush keep it over the weekend let me know when I can get it next week. The unfortunate fact was that Airpark had so over scheduled their service department that it took almost a week and a half before my car was even looked at. Thankfully the timing worked out where I had to be sick out of work because of Covid so I didn’t need my vehicle for the majority of the days, but at one point I did come and get it because I needed to be able to drive myself to the doctor to get medicine for Covid. It was very frustrating as the customer as well as just to see my service advisor Alex struggling with obviously not being able to do the job he wants to be doing. I want to state again he was fantastic to work with and he is honestly the only reason I will continue to bring my car to Airpark for service because he was so great. But management needs to figure out what their true scheduling capabilities are right now and put them in place. Yes the work on my jeep wasn’t expensive job, but there’s no reason my car needed to sit there for two weeks because Airpark hats so over scheduled their service team. I know the world we’re living in right now is rough when it comes to parts, staff, and workmanship, but it doesn’t seem like Airpark has acknowledged this when it comes to management. If you’re open with your customers when they bring their vehicles in or are scheduling appointments saves everybody from a lot of headaches in the future. It also keeps your service advisors out of **** situation where they don’t know what to tell their customers because they truly don’t know when a car is going to be able to be looked at or not. Again 10 stars for Alex, he truly was great to work with.

Staffs service is excellent

Anthony is great! He communicates a At all steps along the way and is very considerate. He is my go to service advisor!

Very friendly guy.

Joe, my service advisor, has been very professional and knowledgeable about service on my vehicle.

My vehicle was scheduled for it’s 16,000 mile check up. I was told there wasn’t enough time to do it so I just got an oil change and tire rotation.

Professional and good service

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Scott is awesome!