Very pleased with my service counselor Daven and the service Lexus provides
for their customers.
8/3/2022
Erick M. VERIFIED CUSTOMER
Amazing customer service !
8/3/2022
BAND MIKE. VERIFIED CUSTOMER
Bad. Car was dropped off in Thur morning for brake check; got call at 5pm it could take be looked at, but would Fri. Fri & Sat no call or update, even after I called Sat 1pm. Stopped by Sun to get car, but no one helpful. Saleperson took my info, said he and/or manager would call Mon morning; revieved no call Mon. I left message with service that someone would be coming by to get car & key as I was boarding an airplane.
Had service done there a few years ago to replace seals; had a different service rep. No record this had been performed there.
I will not recommend this place to anyone. Ever.
8/3/2022
Eleen F. VERIFIED CUSTOMER
I totally trust you service department with my car. Courteous.
8/3/2022
Tom Chong. VERIFIED CUSTOMER
Evan n team, thank you!!
8/3/2022
Linda Y. VERIFIED CUSTOMER
Everything went perfectly and the loaner car was great.
8/2/2022
Lenora I. VERIFIED CUSTOMER
Always the best service at South County Lexus! Thank you
8/2/2022
Ernest F. VERIFIED CUSTOMER
4 out of 5
8/2/2022
Edwin M. VERIFIED CUSTOMER
Service advisor is very knowledgeable and nice.
8/2/2022
VEENA M. VERIFIED CUSTOMER
Excellent service
8/2/2022
Jeff R. VERIFIED CUSTOMER
Great job! Dealing with Evan was pleasant and efficient! The car looked great when I picked it up. The final cost was the same as the estimate. 5 stars!
8/2/2022
Cynthia L. VERIFIED CUSTOMER
Evan is awesome!
8/2/2022
Frank L. VERIFIED CUSTOMER
John does an outstanding job!
8/2/2022
Juana M. VERIFIED CUSTOMER
Jorge Lopez was very helpful. I will always be coming back to Jorge.
8/2/2022
PAUL G. VERIFIED CUSTOMER
Tim was courteous and professional and my door finally was fixed!
8/2/2022
Vaughn M. VERIFIED CUSTOMER
Friendly,efficient,and complete
8/2/2022
KRISTIE M. VERIFIED CUSTOMER
You had our jeep for 10 days before even looking to diagnose the issue. The 10 days wasn't the problem. The issue I had was that my daughter (who drives the jeep) called numerous times of which she was hung up on twice, failed to receive call backs twice. Then I attempted to reach Joe. His voice mail was full. I was also hung up on one and then spoke to 2 people who said they would personally walk a note to Joe (since voice mail was full) and yet I still failed to receive call backs. The final time I called after yet again explaining the run around we had been getting I finally got to someone that was able to get Joe to finally call us back. Miraculously the jeep was looked at the next day and finished that morning for a very minor issue that was under warranty. I can appreciate how busy you are but the failure to return calls, have a full voice mail for 2 weeks or give some sort of ETA is completely unacceptable. A similar situation happened a few months back with my husband's truck.
8/1/2022
PETER D. VERIFIED CUSTOMER
Last time I get service at your dealership
8/1/2022
Mou L. VERIFIED CUSTOMER
Tim is very nice and helpful.
8/1/2022
PAT G. VERIFIED CUSTOMER
7/22/22 I arrived at 7 am. I was told the recall work would be 5 hours. I received a text message from Morales. Sent him several asking for updates throughout the day. No response. I finally came to the dealership around 4:30 pm. No Morales. A service advisor said "20 minutes" and my car would be done. I waited. I then saw my car being driven into service area. I asked if any work was performed. The service advisor did not want to admit that my car sat there all day with no repairs. He made excuses including "recalls are not a priority"and we are "shorthanded". I took my car, no repairs at around 5:30 pm. Never saw or spoke to Morales (informed he had left for the day) I will never go to Midway or recommend Midway. Wasted my time and met with excuses. Not even an apology. PAT G