Polite and courteous.
I was just surprised that for this first complimentary service, tier balance had a charge. I have never seen a tier rotation without the balance. So the rotation was included but not the balance?
11/2/2022
GAETAN S. VERIFIED CUSTOMER
Excellent customer service…. Communication to me and getting my car repaired in a timely manner.
11/2/2022
Barry S. VERIFIED CUSTOMER
Best service advisor we have ever had at Airpark Jeep.
11/2/2022
Jim C. VERIFIED CUSTOMER
I found Hassan Sarim a pleasure to deal with. Not only was he very professional and efficient, he was conversational and caring.
I feel very comfortable coming to Lexus knowing he will be there to help. My wife and I have purchased five different Lexuses at Mission Viejo, Lexus.
11/2/2022
Bill M. VERIFIED CUSTOMER
Thanks for a great job!
11/2/2022
Raphael N. VERIFIED CUSTOMER
RGD always explains what is needed and why, and treats me with care, He is a great customer service representative.
11/2/2022
Allen P. VERIFIED CUSTOMER
Kyle is friendly & professional at all times.
11/2/2022
Elizabeth D. VERIFIED CUSTOMER
I appreciated Scott’s customer service, kindness and attention to detail…loaner car for the day helped tremendously!
11/1/2022
Jeff E. VERIFIED CUSTOMER
Originally scheduled for Rueben - who was busy with another customer at the time- and Anthony took over (Wasn't in a hurry but very thankful)…excellent service
11/1/2022
Robert F. VERIFIED CUSTOMER
The information window in the center was not returned to where it was when I brought it in. “Press ok to set etc”. It took a while for me to figure out how to get it back to showing all the information I like to see. Other than that, all good.
11/1/2022
Ricardo M. VERIFIED CUSTOMER
Fast service, polite & friendly
11/1/2022
DOUG R. VERIFIED CUSTOMER
Richard is an excellent service advisor.
11/1/2022
Jeffery G. VERIFIED CUSTOMER
Courteous and efficient
11/1/2022
Friedman Group. VERIFIED CUSTOMER
When you buy several vehicles at your dealership and your service advisor doesn’t give you the time of day about discount pricing. I will just take my business both service and buying to another dealership. You can check that i am the president of Septon Development Group and have purchased 7 pro masters through your dealership and had plans to continue to switch out our fleet of the 30 vehicles. Unfortunately this mistake will cost your dealership in the long run. There is no need to contact me. I have already made my decision.
11/1/2022
Daniel R. VERIFIED CUSTOMER
Worst service I’ve ever experienced!
11/1/2022
Barbara H. VERIFIED CUSTOMER
Glad to be back in a Lexus. Everyone made it so easy.
11/1/2022
Sherry S. VERIFIED CUSTOMER
Daven was awesome.
The staff member who neglected to book my appointment was NOT good. Super neglectful follow through; Lexus CALLED ME back and told me when to come in and then didn't book the appointment! In the end, they made it right. Daven had nothing to do with this. He was great, the window tinters were super good.
11/1/2022
Sue M. VERIFIED CUSTOMER
Great service as always. Free check up for my vanadium issue and a free ride to the DMV while I waited. John always goes the extra mile ????
11/1/2022
Randy K. VERIFIED CUSTOMER
The car was dirty and not vacuumed after I picked it up.