They should have washed my car after my oil change
12/4/2018
RUSSELL B. VERIFIED CUSTOMER
Thank you and happy holidays!
12/4/2018
JOSEPH K. VERIFIED CUSTOMER
Very professional. Kept me informed of what was going on as it was taking longer than expected to get my truck in and job completed. Very happy with the service. Thanks again to the great staff Grapevine Ford has.
12/4/2018
Yolanda H. VERIFIED CUSTOMER
Lauren keep up the great work.
12/4/2018
DENNIS M. VERIFIED CUSTOMER
Jason took his time to explain to me the whole service process and he asked me if there was anything else I needed to know before he could take my car for service. I felt that this is the kind of experience that any customer who visits ford service center ought to experience. I will definitely return the next time my car is due for service
Thanks Jason
12/4/2018
Bryan B. VERIFIED CUSTOMER
jason went out of his way to get me in the door and out ....really appreciate his attitude and service mindset
12/4/2018
ALEX B. VERIFIED CUSTOMER
He was very helpful and kept me updated!
12/4/2018
Terry M. VERIFIED CUSTOMER
Alfredo is the best. Always courteous.
12/4/2018
FRANK L. VERIFIED CUSTOMER
Aaron was fine. But the value for service was not good. My additional research showed that the repair was not difficult, the parts were not expensive, and I’m not sure the injector flush really does work. Therefore, i felt like because I was stuck in transit, I was take for as much as the service department could get out of me. This left me unsatisfied.
12/4/2018
Jerry M. VERIFIED CUSTOMER
I would like to say that the car wash people have really slipped in the quality of their work. My truck looked like they had sprayed water on it and then gave it back to me with water dripping off of it as if there was no attempt at drying it.
12/4/2018
Robert K. VERIFIED CUSTOMER
Good service. Thanks
12/4/2018
JONATHON C. VERIFIED CUSTOMER
Outstanding service
12/4/2018
MICHELLE L. VERIFIED CUSTOMER
The representative was very nice but my appt for an oil change took 3 hours. When someone makes an appt that should be disclosed. Also today someone named michelle called me to schedule my oil change? She is who I spoke to last week to make the appt that took 3 hours!?
12/4/2018
Leroy W. VERIFIED CUSTOMER
I am very disappointed with the service l have received. The 2016 Edge has been there all week and finally after calling abou this a dozen ti.es last Saturday l got a rental because it was a warrany to be fixed. I also told Jody about the glove box that had been fixex twice under warranty and the light has been a priblem and Jody says l have to pay 46.00 to be fixed. Can someone a supervisor or someone because l am very displeased ****-****-xxxx
12/3/2018
Rodolfo T. VERIFIED CUSTOMER
Great customer service and very detailed on regards to whats wrong with the car.
12/3/2018
DENNIS K. VERIFIED CUSTOMER
I brought my 2017 jeep wrangler in to check for a leak and fix a radio. When I picked it up it was covered with white water spots and dirt. You never even cleaned it up after you sprayed it.
Then when the radio came in, it was a used radio. USED!! Serius radio had it reported as having been used. i would have expected a new part...not a used one. terribly disappointed in Airpark. however my agent, Charlie was great.
12/3/2018
ROBERT B. VERIFIED CUSTOMER
Great job, thanks Nick.
12/3/2018
Joshua P. VERIFIED CUSTOMER
You people ****
12/3/2018
Elizabeth F. VERIFIED CUSTOMER
Daven Anthony ... my consultant was very helpful in getting my
car serviced and keeping me on track for any future concerns
without causing me financial stress. Thank you.
Elizabeth Ingrid Fields
12/3/2018
PAUL G. VERIFIED CUSTOMER
Everything was great with one exception. It took two hours for a simple oil change. Too long!!